CHRISTOPHER PETERS
Houston,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
9
9
years of professional experience
Work History
RELATIONSHIP BANKER
Bank Of America
08.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Greeted customers and delivered information about new account processes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Increased daily sales by 80% by upselling banking products and financial services to customers
SALES ASSOCIATE
CARMAX AUTO
01.2021 - 08.2022
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Increased sales by offering advice on purchases and promoting additional products
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
ASSISTANT STORE MANAGER
FEDEX OFFICE
04.2017 - 01.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Devised processes to boost long-term business success and increase profit levels
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Developed and initiated projects, managed costs, and monitored performance
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Built successful project plans covering objectives, resources and staffing to meet schedules
SALES ASSOCIATE
NORDSTROM
09.2014 - 04.2017
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Issued receipts and processed refunds, credits or exchanges
- Informed customers of current store promotions to encourage additional sales purchases
- Supported efficient and timely replenishment of sales floor merchandise
Education
High school diploma -
LANGHAM CREEK HIGH SCHOOL
HOUSTON, TEXAS06.2012
Skills
- Product promotions
- Sales expertise
- Microsoft applications proficiency
- Self-motivated professional
- Leadership
- Conflict resolution
- Critical thinking
- Analytical skills
- Security Understanding
- Client Inquiry Management
- Banking Operations Knowledge
- Relationship building and management
Timeline
RELATIONSHIP BANKER
Bank Of America
08.2022 - Current
SALES ASSOCIATE
CARMAX AUTO
01.2021 - 08.2022
ASSISTANT STORE MANAGER
FEDEX OFFICE
04.2017 - 01.2021
SALES ASSOCIATE
NORDSTROM
09.2014 - 04.2017
High school diploma -
LANGHAM CREEK HIGH SCHOOL
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