Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
CHRISTOPHER PETERS

CHRISTOPHER PETERS

Midwest City

Summary

Quality Assurance Analyst & Operations Team Leader
Results-driven professional with expertise in software testing, defect tracking, and process improvement. Proven ability to enhance team efficiency, reduce errors, and drive high-quality deliverables through data analysis and strategic problem-solving. Adept at collaborating with cross-functional teams to improve software reliability and ensure seamless project execution. Strong background in mentoring, issue resolution, and implementing QA best practices to support successful, bug-free product launches.

Overview

15
15
years of professional experience

Work History

Quality Assurance Analyst

Computer Services, Inc.
07.2016 - Current
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
  • Reported progress, test metrics and results to project stakeholders.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
  • Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.

Operations Team Leader

Computer Services, Inc.
09.2010 - 07.2016
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Developed strong relationships with cross-functional teams to improve communication and collaboration.
  • Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.

Education

GED -

Midwest City High School
Midwest City, OK

Skills

  • Quality assurance
  • Technical analysis
  • Mentoring and training
  • Issue resolution
  • Critical thinking
  • Process implementation
  • Automate Training

Accomplishments

  • Designed and implemented multiple operational processes to streamline productivity and ensure consistent quality for clients.
  • Assisted in deploying automation technologies, increasing process efficiency and speed.
  • Transitioned from sole QA tester to a dedicated Quality Assurance department, recruited for expertise and problem-solving skills after successfully managing both QA and team leadership responsibilities.
  • Recognized with a SEG coin, an award typically reserved for developers, for exceptional contributions in process implementation and testing.

Timeline

Quality Assurance Analyst

Computer Services, Inc.
07.2016 - Current

Operations Team Leader

Computer Services, Inc.
09.2010 - 07.2016

GED -

Midwest City High School

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CHRISTOPHER PETERS