Christopher Pham
Houston,TX
Summary
Operations and technical support professional with over 10 years of experience keeping systems running, solving problems as they come up, and supporting day-to-day operations. I’m comfortable monitoring systems, responding to issues in real time, and following established procedures to keep things running safely and smoothly. I work well under pressure, communicate clearly, and take pride in being dependable, especially in roles where accuracy, safety, and attention to detail matter.
Overview
21
21
years of professional experience
Work History
Office Manager / Insurance & IT Support Specialist
EyeDoc Vision Services
Houston, TX
02.2015 - Current
- Monitored and supported multiple operational systems in real time, ensuring continuous, safe, and reliable day-to-day operations.
- Responded to system alarms, outages, and abnormal conditions as they occurred, taking immediate action to reduce downtime and operational risk.
- Followed established procedures when responding to incidents, documenting actions taken and escalating issues when required.
- Maintained detailed logs of system changes, incidents, and operational activity to support compliance and internal review.
- Communicated clearly with internal teams and external vendors during system issues to coordinate resolution efforts.
- Worked effectively in fast-paced, high-responsibility environments where accuracy, attention to detail, and calm decision-making were essential.
Technical Operations & Customer Service Lead
Family Owned Business
Houston, TX
01.2005 - Current
- Handled daily operations including scheduling, billing, insurance verification, and customer support.
- Maintained and monitored computer systems, EMR software, and office networks to keep operations running smoothly.
- Identified recurring system or workflow issues and made improvements to reduce errors and downtime.
- Followed established procedures and compliance requirements to ensure accurate records and reliable operations.
- Served as a go-to person during operational issues, providing updates and coordinating next steps.
- Made sound decisions during time-sensitive situations while balancing safety, accuracy, and efficiency.
Server and Trainer
888 Chinese restaurants
Houston, TX
01.2012 - 02.2015
- Worked in a high-volume environment that required constant awareness, multitasking, and teamwork.
- Addressed customer concerns quickly and professionally to keep service running smoothly.
- Helped train new employees on service standards and team coordination.
3D Generalist (Imaging & Data Quality Control)
Clear Correct
Houston, TX
01.2008 - 12.2010
- Processed and reviewed digital imaging data to ensure accuracy and quality standards were met.
- Troubleshot imaging and data issues and corrected errors when identified.
- Looked for ways to improve accuracy and efficiency within established workflows.
Skills
- Network administration
- System troubleshooting
- Incident response
- Operational compliance
- Process optimization
- Automation
- Technical training
- Team coordination
- Data analysis
- System reporting
- Customer service excellence
- Calm and professional demeanor
- Clear verbal communication
- Emotional intelligence and patience
- Front-desk operations experience
- Comfortable with shift-based environments
Timeline
Office Manager / Insurance & IT Support Specialist
EyeDoc Vision Services
02.2015 - Current
Server and Trainer
888 Chinese restaurants
01.2012 - 02.2015
3D Generalist (Imaging & Data Quality Control)
Clear Correct
01.2008 - 12.2010
Technical Operations & Customer Service Lead
Family Owned Business
01.2005 - Current