Christopher Phaophongsavath
Pittsburg,CA
Summary
Dynamic and dependable professional with extensive experience in ramp service and customer engagement, notably with United Airlines. Excelled in aircraft marshalling and baggage management, enhancing operational efficiency. Skilled in team collaboration and problem-solving, consistently delivering high-quality service. Achieved a notable increase in customer satisfaction through effective communication and meticulous attention to safety procedures.
Overview
8
8
years of professional experience
Work History
Ramp Service Agent
Unites Airlines
10.2022 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
- Operated ground support equipment proficiently, ensuring timely completion of tasks.
- Communicated effectively with pilots, dispatchers, and other airport personnel for seamless flight coordination.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Checked cargo and baggage for security to meet TSA regulations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Guided aircraft into and out of parking positions using hand signals.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Ensured optimal allocation of resources by preparing daily duty rosters based on anticipated workload.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
- Managed inventory of ground service equipment, ensuring availability for incoming flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Fragrance Specialist/Vendor
COTY Inc.
05.2016 - 12.2022
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Conducted promotional events to showcase new fragrances, generating excitement among customers and driving sales growth.
- Played a vital role in maintaining a clean, inviting store environment by assisting with general housekeeping duties as needed within the fragrance department.
- Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
- Improved overall store performance by sharing best practices learned from training sessions with fellow team members.
- Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
- Assisted in inventory management, accurately tracking stock levels and placing orders for new products as needed.
- Participated in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Contributed to overall store success by maintaining a visually appealing fragrance counter display, ensuring optimal product placement and organization.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
- Increased customer satisfaction by offering consultative services, helping shoppers find their signature scent or the perfect gift for a loved one.
- Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
- Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Ensured compliance with company policies regarding product handling, safety procedures, and visual merchandising standards throughout the fragrance department.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
Knife Salesmen
Vector
06.2017 - 08.2017
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Cultivated long-lasting partnerships by consistently exceeding expectations across various industries while maintaining a professional demeanor.
Education
Bachelor Of Arts - Criminal Justice Studies
San Francisco State University
San Francisco, CA05.2022
Skills
- Ramp service
- Aircraft Marshalling
- Loading and unloading
- Marshaling aircraft
- Crew assistance
- Heavy Lifting
- Pushback and towing
- Safety Procedures
- Baggage tag checks
- Passenger Assistance
- Weight/balance loading
- Baggage handling
- Hazardous Materials Handling
- Load Planning
- Cargo Loading
- Aviation and transportation
- Security Regulations
- Hazardous Materials
- Fueling Operations
- FAA Regulations
- Aircraft Safety Checks
- Airfield Driving
- Ground Equipment Operation
- Tow Tractor Operation
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Aircraft Tug Operation
- Team Leadership
- Safety Procedures Compliance
- Ramp Security
- Flexible Schedule
- Ramp Checklist Completion
- Live Cargo Handling
- Baggage Management
- Workload Management
- Quality Control
- Freight Handling
- Cargo Handling
- Load Planning Communication
- Vehicle operation
- Equipment Inspection
- New Agent Training
- Security awareness
- Willing to Learn
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Lifting and sorting
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Material Handling
- Decision-Making
- Labeling and boxing
- Warehouse Operations
- Assembly and production
- Warehouse environment safety
- Stacking and Staging
- Data Entry
- Team building
- Visual Inspection
Languages
Laotian
Limited Working
Spanish
Elementary
Timeline
Ramp Service Agent
Unites Airlines
10.2022 - Current
Knife Salesmen
Vector
06.2017 - 08.2017
Fragrance Specialist/Vendor
COTY Inc.
05.2016 - 12.2022
Bachelor Of Arts - Criminal Justice Studies
San Francisco State University
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