Christopher Phelps
Idaho Falls,Idaho
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive, OTR and implement parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Talented parts professional knowledgeable about bumper to end plate inner/outer workings of vehicles, especially class 8, and class 6 applications. Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Reliable parts professional, bringing a solid 12 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Overview
12
12
years of professional experience
Work History
Parts Counter Salesperson
Jackson Group Peterbilt
Idaho Falls, ID
06.2021 - 04.2022
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Parts Counter Person
Schows Truck Center
Idaho Falls, ID
11.2019 - 06.2021
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for OTR vehicles, farm implements, service equipment and purchasing necessary replacements.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Parts Counter Person
Holst Truck Parts
Ucon, ID
06.2010 - 11.2019
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for all makes, all types of equipment and purchasing necessary replacements.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Processed and reshelved return orders, checking for discrepancies, potential usage and neglect issues.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and longevity repair.
- Maintained extensive understanding of common problems with class 8 and class 6 vehicles, and methods for repair.
- Measured and assessed parts to determine which ones to machine modify to necessary size.
Education
High School Diploma -
Beaver High School
Beaver, UTCDL - Commercial Driver Licence
Sage Truck Driving School
Idaho Falls, ID06.2022
Skills
- Creative Solutions
- Company Guidelines
- Customer Needs Assessments
- Demand Fulfillment
- Closing Procedures
- Rewards Programs
- Pulling Parts
- Customer Interaction
- Critical Thinking
- Parts Identifications
- Performance Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Parts Counter Salesperson
Jackson Group Peterbilt
06.2021 - 04.2022
Parts Counter Person
Schows Truck Center
11.2019 - 06.2021
Parts Counter Person
Holst Truck Parts
06.2010 - 11.2019
High School Diploma -
Beaver High School
CDL - Commercial Driver Licence
Sage Truck Driving School
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