CHRISTOPHER P. HILLIARD
High Point,NC
Summary
With 38 years of experience in safety, leadership, and quality control, this candidate brings strong analytical and strategic planning capabilities. The focus is on implementing value-added processes to drive continuous improvement, assess operational needs, reduce costs, increase revenues, and ensure customer satisfaction. Resourceful and well-organized, this candidate has a proven track record in leadership, communication, safety management, and team building. In addition to expertise in account management, consistent results are delivered through effective client relationships and strategic planning. Emphasizing team collaboration and adapting to evolving client needs, this candidate is known for problem-solving skills and project coordination abilities, highly valued for reliability and flexibility.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Asst. Account Manager
Budd Group/HPU
08.2019 - Current
- Account Management, client relationships, manage daily operations of campus maintenance: 122 buildings, 3.5 million sq. ft.
- Employee engagement, schedule, delegate, internal communications
- 6 Sigma, 5S, Safety standards, 5 Why
- Contact and build relationships with outside contractors - outsourcing
- Manage acquisitions - physical inventory management, usage, expenses, inventory planning, min/max, investigate high usage, benchmark inventory accuracy
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
Parts Room/Maintenance Manager
Leggett and Platt
03.2015 - 12.2018
- Procurement, purchase orders, capital expenses, requisitions, continuous improvement, quality assurance, capital projects
- Inventory management, inventory control, inventory planning
- Communicate with and schedule outside contractors
- Schedule maintenance/parts room personnel
- Six Sigma, 5S, Safety standards, 5 Why, process improvement, process development, quality assurance
Maintenance Planner/Scheduler
Leggett and Platt
11.2012 - 03.2015
- CMMS scheduled maintenance PM/PDM's
- TPM processes, kitted parts for planned work
- Implemented and updated all TPM processes, limit machine downtime to increase production output - continuous improvement
- Generate reports for planned work, track expense, direct labor and down time
Manufacturing Supervisor
Rifled Air Conditioning
09.2005 - 10.2012
- Schedule production plans/schedules, production forecasting, installation, lean manufacturing, labor relations, quality assurance
- Safety management and safety training
- Production output and productivity improvement - process improvement
Education
Bachelor of Science - Business Administration, Computer IT
01.2019
GPA: 3.45
AAS Degree - Associate in Applied Science - Computer IT
01.2013
GPA: 3.7
Skills
- Proficient with Microsoft Office Suite
- Budgeting
- Optimization
- Outsourcing
- Safety Management
- OSHA Training
- Lean Manufacturing
- JIT
- Microsoft Excel
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
- Excellent communication
- Reliability
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Continuous improvement
- Inventory management
- Account management
Certification
- OSHA Certification – University of South Florida OSHA Outreach Training – 30 Hour 05/14/2023 3.0 CEU Credits
- North Carolina OSHA Certification - American Safety Council – North Carolina OSHA Training: State Plan Lessons 05/01/2023 .3 IACET CEU
- CPR and AED Certified Training, American Heart Association - Cintas, 11/27/23
- Marshall Institute Certified Maintenance Planning/Scheduling, 2012
Timeline
Asst. Account Manager - Budd Group/HPU
08.2019 - Current
Parts Room/Maintenance Manager - Leggett and Platt
03.2015 - 12.2018
Maintenance Planner/Scheduler - Leggett and Platt
11.2012 - 03.2015
Manufacturing Supervisor - Rifled Air Conditioning
09.2005 - 10.2012
The University of North Carolina - Bachelor of Science, Business Administration, Computer IT
Davidson County Community College - AAS Degree, Associate in Applied Science - Computer IT
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