Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Christopher Phillips

Hixson,TN

Summary

Adept at enhancing guest satisfaction and team efficiency, my tenure at Spare Time Entertainment and the United States Navy showcased my ability to solve problems and lead under pressure. Skilled in Basic Trauma Life Support and demonstrating exceptional communication, I excel in high-stakes environments, ensuring both operational excellence and superior service delivery.

Overview

12
12
years of professional experience

Work History

Guest Service Supervisor

Spare Time Entertainment
06.2023 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
  • Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
  • Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
  • Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Reviewed upcoming events and planned for expected challenges.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Maintained up-to-date knowledge of products and services offered.

Front Desk Attendant

Spare Time Entertainment
01.2023 - 06.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.

Hospital Corpsman

United States Navy
01.2017 - 01.2023
  • Provided leadership, delegation and exceptional medical service in high-pressure situations including 2 deployments with Marine Corps Security Force Regiment Yorktown .
  • Administered medical care for range of conditions and maintained over $200,000 for our Regiment in 3 separate locations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Contacted medical facilities or departments to schedule patients for tests or admission.
  • Rendered crucial COVID-19 support for over 100 Marines in order to successfully carry out the mission.
  • Prepared weekly employee work schedules for team members to maximize efficiency.
  • Communicated with treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Inspected equipment and resolved deficiencies prior to in-service operations.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Took vitals and assessed patients in recovery room following surgical procedures.
  • Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.

Front End Manager

Food City
05.2013 - 12.2016
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Associate of Applied Science - Digital Media Design And Production

Chattanooga State
Chattanooga, TN
05-2025

High School Diploma -

Soddy Daisy High School
Soddy
05.2014

Skills

  • Basic Trauma Life Support
  • Cardiopulmonary Resuscitation (CPR)
  • Attention to Detail
  • Active Listening
  • Multitasking proficiency
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Exceptional communication
  • Delegation and supervision
  • Team management

Awards

Meritorious Mast

  • For meritorious performance while serving as a platoon corpsman, third platoon, fleet anti-terrorism security team company, central command from 4 September to 31 December 2020. During this period successfully displayed a high level of proficiency during forward deployment to central command.


Navy and Marine Corps Achievement Medal (NAM)

  • Professional achievements in the superior performance of duties while serving as a General Duty Corpsman, Post Anesthesia Care Unit, Naval Medical Center Portsmouth, VA. From January 2018 to December 2019.


Student Public Service Addy and Bronze Addy

  • Vet Health Path to Peace Billboard. Chattanooga, 2024.


Timeline

Guest Service Supervisor

Spare Time Entertainment
06.2023 - Current

Front Desk Attendant

Spare Time Entertainment
01.2023 - 06.2023

Hospital Corpsman

United States Navy
01.2017 - 01.2023

Front End Manager

Food City
05.2013 - 12.2016

Associate of Applied Science - Digital Media Design And Production

Chattanooga State

High School Diploma -

Soddy Daisy High School

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