Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Piccolo

Harrisburg,PA

Summary

Enthusiastic and dedicated customer service professional with extensive experience in the retail sales environment. Team player with upbeat, positive attitude and proven skills in building strong customer relationships. Motivated to maintain customer satisfaction and meet and exceed company goals and standards. Energetic leader with demonstrated passion to train and mentor employees, manage multiple priorities in a fast-paced, high stress environment and manage retail operations to ensure daily objectives are accomplished and ensure an excellent customer experience. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.

Overview

16
16
years of professional experience

Work History

Project Manager

Fernandez Realty
Harrisburg, PA
02.2024 - Current
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.

Commercial Claims Adjuster

Progressive
Harrisburg, PA
08.2023 - 05.2024
  • Analyzed reserve levels for assigned cases and adjusted them based on changing circumstances.
  • Provided technical guidance to junior adjusters regarding complex claim issues.
  • Assessed damage and estimated costs for repairs or replacement of damaged items.
  • Reviewed invoices submitted by contractors for accuracy before authorizing payment.
  • Monitored legal developments that could affect the outcome of pending claims cases.
  • Advised insureds on how best to prevent future losses through loss control measures.
  • Drafted detailed reports documenting claim investigation findings, assessments, and resolution recommendations.
  • Interacted with clients, attorneys, contractors and other parties involved in a claim process.
  • Researched applicable policies to evaluate the extent of coverage and liability.
  • Prepared comprehensive presentations summarizing case information for management review.
  • Collaborated with law enforcement agencies when investigating questionable claims.
  • Identified opportunities for improvement within existing processes.
  • Conducted site visits when needed to inspect damages or investigate suspicious claims.

Claims Adjuster

Progressive
Harrisburg, PA
08.2021 - 09.2023
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Maintained accurate documentation of all claim activity within designated system.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Organized files into logical categories; maintained complete records according to established procedures.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
  • Provided training sessions for new adjusters on best practices for adjusting claims.
  • Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.

Customer Service Representative I

Members 1st Federal Credit Union
Mechanicsburg, PA
08.2019 - 08.2021
  • Answered inbound member calls and assisted members with account inquires, account maintenance, online banking navigation and troubleshooting and made member referrals to the appropriate departments as necessary.
  • Evaluated member account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset members to de-escalate stressful situations.
  • Promoted products and services consistently through consultative sales conversations to build member loyalty, drive growth and exceed individual and department goals.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.

Department Supervisor

Home Depot
Harrisburg, PA
10.2017 - 08.2019
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers
  • Managed inventory and stock levels in coordination with purchasing and receiving department
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Trained and mentored new associates on department policies and procedures

Customer Service Representative

Home Depot
Jericho, NY
07.2008 - 10.2017
  • Reviewed customer account and service histories to identify customer needs and company trends
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Partnered with management to determine best methods to resolve service and billing issues
  • Provided excellent customer service by building relationships with customers to better understand their needs and assist with product selection
  • Addressed customer service inquiries quickly and accurately
  • Mentored new associates and assisted with on boarding in various departments

Education

High School Diploma -

Plainedge Senior High School
Massapequa, NY
2009

Adelphi University
Garden City, NY

Skills

  • Compliance Monitoring
  • Productivity Improvement
  • Work flow planning
  • Cost Control
  • Resource Allocation
  • Vendor Sourcing
  • Strategic Planning
  • Technical Support
  • Schedule Management
  • Project Planning
  • Project tracking
  • Document Management
  • Project feedback data
  • Conflict Management

Timeline

Project Manager

Fernandez Realty
02.2024 - Current

Commercial Claims Adjuster

Progressive
08.2023 - 05.2024

Claims Adjuster

Progressive
08.2021 - 09.2023

Customer Service Representative I

Members 1st Federal Credit Union
08.2019 - 08.2021

Department Supervisor

Home Depot
10.2017 - 08.2019

Customer Service Representative

Home Depot
07.2008 - 10.2017

High School Diploma -

Plainedge Senior High School

Adelphi University

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Christopher Piccolo