Christopher Pichardo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Center Operations Supervisor
BlueSprig Pediatrics
Kissimmee, FL
06.2024 - Current
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Managed a team of employees, ensuring proper training and development for optimal performance in their roles.
- Resolved escalated conflicts between staff members or families effectively while preserving positive working relationships.
- Provided regular feedback on employee performance, offering guidance and support for professional growth opportunities when needed.
- Created an inclusive work culture cultivating diversity fostering collaboration among staff members.
- Maintained a safe work environment by enforcing safety protocols, conducting regular inspections, and addressing potential hazards swiftly.
- Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Assistant
BlueSprig Pediatrics
Kissimmee, FL
08.2023 - 06.2024
- Streamlined operations by implementing efficient inventory.
- Enhanced team productivity by providing administrative support in scheduling and coordinating staff meeting dinners.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Resolving issues and answering inquiries via phone, email, and in-person interactions.
- Organized company outing events that fostered team building and improved overall morale among employees.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Followed detailed directions from management to complete daily and computer data entry.
Senior Front Office Assistant
Orlando Health
1222 S Orange Ave
09.2021 - 06.2023
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Front Desk Receptionist (Temp)
AppleOne
Orlando, FL
03.2021 - 07.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Monitored office supplies by checking inventory and placing orders.
- Prepared weekly employee work schedules for team members.
Pharmacy Technician
Walgreens
Orlando, FL
01.2021 - 06.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and
reconcile payments. - Communicated with patients to collect information about prescriptions and medical conditions or arrange
consultations with pharmacists. - Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
General Teller
Walt Disney World
Orlando, FL
11.2019 - 12.2020
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due. interest and change for customer transactions.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Counted cash drawers and made bank deposits.
- Reviewed operational and security reports to identify possible hazards or security breaches.
Host
Walt Disney World
Orlando, FL
11.2018 - 12.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait
times - Cultivated positive guest relations by managing information and orchestrating speedy seating
- Documented reservations and communicated changes to guests.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Host
SeaWorld Parks & Resorts
Orlando, FL
05.2018 - 08.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Freedom High School
Orlando, FLAssociate of Arts -
Valencia College
Orlando, FLBachelor of Arts - Criminal Justice
University of Central Florida
Orlando, FL12.2025
Skills
- Multitasking and Prioritization
- Critical Thinking
- Appointment Scheduling
- Time Management
- Updating Medical Records
- Pharmacy Relations
- Payment Processing
- Data Entry
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Center Operations Supervisor
BlueSprig Pediatrics
06.2024 - Current
Operations Assistant
BlueSprig Pediatrics
08.2023 - 06.2024
Senior Front Office Assistant
Orlando Health
09.2021 - 06.2023
Front Desk Receptionist (Temp)
AppleOne
03.2021 - 07.2021
Pharmacy Technician
Walgreens
01.2021 - 06.2021
General Teller
Walt Disney World
11.2019 - 12.2020
Host
Walt Disney World
11.2018 - 12.2020
Host
SeaWorld Parks & Resorts
05.2018 - 08.2018
High School Diploma -
Freedom High School
Associate of Arts -
Valencia College
Bachelor of Arts - Criminal Justice
University of Central Florida