Christopher Pidgeon

• Conferred with management and subordinates to resolve problems or complaints.
• Monitored inventory levels and ordered materials as needed to maintain production operations.
• Maintained accurate records of daily production activities.
• Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Analyzed production data to identify trends and areas for improvement.
• Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
• Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
• Enforced company policies, answered coworkers' questions and trained new personnel.
• Managed daily operations within budget constraints while meeting deadlines.
• Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
• Performed regular quality checks throughout the production process to ensure customer specifications were met.

Coordinated with customers, sales representatives, technicians and internal departments to gather resources for resolving customer issues.

Worked as part of a team delivering first class, professional customer service, using a wide range of communication methods, ensuring customer inquires and complaints are resolved at the first point of contact. Primary tools of success were, entering orders in to the Salesforce CRM, assess and resolve inquiries, request and complaints, via phone call but also utilizing other electronic channels (TEAMs, Outlook, Excel, CMIS), ; ensure that the customer inquiries were resolved upon first contact; exercised sound judgement making decisions using established procedures for each request.

• Recognized discrepancies between planned outcomes versus actual results; identified root causes; proposed corrective actions; monitored implementation status until resolution was achieved.

Responsibilities:

Sales Lead - Successful in increasing sales and profits with feature/benefits salesmanship and demonstrated a high level of enthusiasm and energy to build long term relationships with veneer clients. Understands responsibility, holds an intense work ethic, and strive to do my best in any situation. I have enthusiastically sought challenging opportunities that have made strong contributions the company's sales growth and profits. Primary stand up training facilitator for inbound Smile Specialists including but not limited to customer care skills, sales skills, customer retention, social media communications and closing. Evening sales floor Lead responsible for daily budgeting operations included but not limited to meeting daily sales quota, inbound contact quota and contact goals.

Accomplishments:

Highest single day total revenue record in company history

Highest single day total revenue in 2020

97% achievement of sales goals.

Skills used:

Leadership by influence skills, financial acumen, customer service soft skills, training and sales. Also in social media channels managed client communications and product positioning.

Responsibilities:

Sales General Manager - Primary store key holder and lead retail sales manager for five retail locations.. Utilized sales and customer service leadership abilities to ensure sales goals were met daily. Including all store opening, ordering, profit/costs reporting and closing duties. Held accountable for overall store performance and cash handling. Maintained and managed customer product delivery scheduling and delivery dispatched. Served as manager on duty for any product or service resolutions, customer conflicts and satisfaction. Managed 3 direct reports.

Accomplishments:

Achieved highest single day net profit record among 14 stores, totaling $4000.

Highest weekend net profit record out of 14 stores ($12000)

Best shrinkage percentage inventory control

98% achievement of sales goals.

Skills used:

Demonstrated sales techniques by engaging the customer from the time of entering the store to closing the sale. Managed direct reports by both one on one leadership and group training. Facilitated soft skills for customer issues resolution while balancing store financial acumen.