Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Pierce

Co-Team Teader
Shamokin,PA

Summary

I'm a hardworking and seasoned retail worker with 6 years under my belt. I've worked in the front end of retail for most of my career. I'm always willing to come in whenever needed or stay late if necessary. I'm big on loyalty and respect in my opinion those two things should always be important in any work environment. Loyalty is something not to be taken lightly and respect is something earned. Gotta give respect to get respect in my opinion. I'm a very dedicated worker willing to go that extra mile when necessary. I'm great with customers and I pretty much get along with anyone I work with.

Overview

6
6
years of professional experience

Work History

Housewares Co-Team Leader

Ollie's Bargain Outlet
10.2023 - Current
  • Improved customer satisfaction by providing exceptional service and maintaining a well-organized sales floor.
  • Increased overall sales for the housewares department through strategic merchandising and product promotion.
  • Streamlined inventory management, ensuring optimal stock levels and timely replenishment of high-demand items.
  • Enhanced team productivity by implementing effective training programs and providing consistent performance feedback.
  • Increased customer satisfaction by providing exceptional service and product knowledge in the housewares department.
  • Assisted customers in selecting appropriate products for their needs, resulting in a higher rate of return visits.
  • Contributed to sales growth by consistently meeting or exceeding individual sales goals.
  • Collaborated with team members to maintain a clean, organized, and well-stocked sales floor, ensuring a positive shopping experience for all customers.

Front End Team Lead

Walmart
05.2023 - 09.2023
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Established team priorities, maintained schedules and monitored performance.

Front-end Services Host Ta

Walmart
06.2022 - 05.2023
  • Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Cross-trained and backed up other customer service managers.
  • Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Performed various money center services to customers.
  • Answered department phone calls.

Front-End Service Host TA

Walmart
03.2021 - 06.2022
  • Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured a welcoming environment with attention to cleanliness, organization, and ambiance.
  • Collaborated with team members to consistently deliver exceptional service experiences.
  • Handled cash transactions accurately, ensuring proper accounting practices at all times.
  • Improved communication among team members by implementing clear channels for relaying important updates or requests during shifts.
  • Recognized for exemplary performance on multiple occasions, receiving positive feedback from both guests and management.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
  • Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
  • Performed various money center services to customers.

Overnight Cashier

Walmart
12.2017 - 03.2021
  • Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
  • Streamlined transaction processes for quicker customer checkouts and reduced wait times.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
  • Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
  • Collaborated with other team members to complete nightly tasks efficiently and effectively.
  • Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
  • Facilitated smooth handovers between shifts by communicating pertinent information with incoming staff members.

Education

High School Diploma -

Shamokin Area High School
Shamokin, PA
06.2013

Skills

  • Human resources management
  • Time management
  • Creative thinking
  • Task prioritization
  • Sales strategies
  • Critical thinking
  • Delegation skills
  • Conflict resolution

Timeline

Housewares Co-Team Leader

Ollie's Bargain Outlet
10.2023 - Current

Front End Team Lead

Walmart
05.2023 - 09.2023

Front-end Services Host Ta

Walmart
06.2022 - 05.2023

Front-End Service Host TA

Walmart
03.2021 - 06.2022

Overnight Cashier

Walmart
12.2017 - 03.2021

High School Diploma -

Shamokin Area High School

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Christopher PierceCo-Team Teader