Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Pierce

Crystal,USA

Summary

Dynamic General Manager with over 25 years of experience in the hospitality industry, recognized for exceptional team leadership and a strong focus on operational efficiency. Proven track record in managing high-volume environments with oversight of up to 200 employees while implementing innovative cost-saving inventory systems. Expertise in staff training, scheduling, and enhancing customer service, consistently driving business success and optimizing operational workflows. Committed to cultivating a positive work culture and delivering outstanding guest experiences that exceed expectations.

Overview

20
20
years of professional experience

Work History

Manager

Target Field/Delaware North
01.2019 - 03.2020
  • I started as a Supervisor on the Suites Level. Help in Catering and was Promoted to manager at Truly on Deck. Where I oversaw hiring, training, inventory, ordering, reservations, everything, and with almost 200 direct employees, it is a different type of organization and scheduling you need to learn. I thrive when it's busy, luckily I have numerous high-volume jobs in my past to keep up here. I enjoyed wearing many hats in this role. It kept things fresh and was valuable to the company by not needing to hire part-time positions.

Manager/Bartender

Crystal VFW #494
07.2017 - 03.2020
  • I was responsible for keeping the bar area stocked and clean, taking orders, and making drinks while conversing with customers. I also did inventory, scheduling, and ordering for both front and back of the house.
  • Work well under pressure in a fast-paced environment with lots of distractions and interruptions. I was there not only to serve drinks. But also keep control of a rather hectic group of guests.

GM

Broadway Pizza
03.2024 - Current
  • I complete all of the day-to-day management needs as needed. Including preparing drawers for the day, staff management, scheduling, ordering, hiring, training, expo line, with high standards cleaning, inventory, and organization. We have axe throwing available. I take care of the staffing, training, reservations, and also an Axemaster myself.
  • I have great connections with my staff wherever I am. I believe people respect me because I am calm, polite, and assertive. I rarely need to show a stern side of me. But it is there.
  • I love what I do. Service industry is my life. Broadway Pizza has been amazing to me.

Assistant General Manager (AGM)

The Brooklyn w/ Damico Catering
06.2021 - 04.2024
  • Run daily shift functions on either am or pm shifts.
  • Hiring, training, and scheduling of new and returning employees.
  • Assist in planning monthly events for golf course members. Handling money, Inventory, worked very closely with catering, and ordering.
  • Created new inventory system to replace old outdated system. Saving the company hundreds, if not thousands of dollars. Clean and organize years of inventory and product.
  • Program and maintain POS.
  • Lead by example and help with any job or function during any shift. Really hands on.

Owner/Operator

Handywork by Chris
03.2020 - 05.2021
  • I was promoting myself as much as I could. I would do maintenance and handy work. The odd jobs that people didn't want to do. A husband for hire if you will. Working flexible hours because everybody has their own schedule. And someone needs to be there.

Manager/Bartender

SteveO's Bar & Grill
04.2011 - 06.2019
  • Used my excellent organizational and multitasking skills to meet the needs of multiple customers, staff, and businesses while avoiding unnecessary delays and errors.
  • Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.
  • Completed regular bar inventories and daily requisition sheets, increasing sales and profits by hundreds if not thousands of dollars in just 1 year.
  • Organized social functions, including private parties, business meetings, and formal engagements per month.
  • Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.

General Manager/Bartender

Micks
01.2006 - 02.2011
  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Kept an accurate cash drawer of $750 per shift.
  • Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean.
  • Helped servers with specialty drink orders by quickly preparing on-demand items.
  • Managed disruptive customer behavior and reduced liability by [Action].

Education

High School -

Robbinsdale Cooper High School
New Hope, MN
01.1999

Skills

  • Hospitality
  • Time management
  • Scheduling
  • Inventory management
  • Training & development
  • Cash handling
  • Bartending (20 years)
  • FOH experience
  • Organizational skills
  • POS programing
  • BOH experience
  • Catering
  • Conflict management
  • Team management
  • Project management

Accomplishments

  • Achieved liquor costs by completing inventory with accuracy and efficiency.

Timeline

GM

Broadway Pizza
03.2024 - Current

Assistant General Manager (AGM)

The Brooklyn w/ Damico Catering
06.2021 - 04.2024

Owner/Operator

Handywork by Chris
03.2020 - 05.2021

Manager

Target Field/Delaware North
01.2019 - 03.2020

Manager/Bartender

Crystal VFW #494
07.2017 - 03.2020

Manager/Bartender

SteveO's Bar & Grill
04.2011 - 06.2019

General Manager/Bartender

Micks
01.2006 - 02.2011

High School -

Robbinsdale Cooper High School

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