Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Pilling

Altamont

Summary

Dynamic professional with extensive experience in team leadership and customer service at Sutter Health. Proven ability to train and develop employees while maintaining high standards of quality and performance. Skilled in conflict resolution and effective communication, ensuring exceptional service delivery and operational efficiency. Committed to safety compliance and organizational excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Driver

Door Dash
Roosevelt, Utah
03.2022 - 04.2025
  • Delivered food orders promptly and safely to customers' locations.
  • Maintained cleanliness and organization of delivery vehicle at all times.
  • Communicated effectively with customers regarding order status and delivery details.

Team Leader

Sutter Health
West Valley City, Utah
09.2014 - 03.2022
  • I started as a PSR I and worked my way to PSR II/SME level within 8 months of being hired. I was then promoted to Senior/Team Lead in April 2016. I served under Supervisor Angela Marks as Team Lead from April-November 2016. I then was assigned to Supervisor William Bell as Team Lead from December 2016 – September 2017. In March 2017, I volunteered and was given the opportunity to become the Team Lead of an additional team with Rachael Tafuna as my Supervisor and used to serve as Team Lead for both teams with 30+ FTE. I spent 2018 serving as Senior/Team Lead for Jon Acacio, 2019-2020 serving as Kenyada Enoch’s Senior/Team Lead. During this time I became the 1st UA Senior Lead for both Professional and Hospital Billing. Currently I am serving as Jeremy Linke’s Senior/Team Lead. Below are a list of my daily duties. - - - - - - - - - - - - Coaching CSAT’s, Quality, PENS, 1 on 1’s, Payment Errors and submitting to coaching tracker Working Team Boxes and sending to Escalations Team or Patient Relations via MIDAS. DES Batching/Closing processes Developing/Assisting new Team Leads Running monthly Team huddles when necessary SOW for Team Lead/Supervisor Assistance Line and Escalations Understanding of ASA and metrics for foundations Refunds Recognition/rewards for PSR performance Sending out daily Productivity, Adherence, CSAT, and CRM reports to the team. Additional opportunities I have experienced are as followed: - - - - - - - - - - - - - - Quality calibration meetings Assisting in the interview process for new hires Review of team cost per contact (CPC) Master Roster updates PSR performance evaluations Skilling of PSR’s (ICBM) Toastmasters Team EOW review Lien training PCI meetings and rollout with Supervisor Kayleen Rostrom Kronos/Timekeeping Universal Agent Alignment Project with Supervisor Kenyada Enoch PEGA Testing Workforce Management Requests

Driver/Assistant Store Manager

Wasatch Valley Pizza Hut
Murray, Utah
04.1998 - 09.2014
  • Duties included but are not limited to, driver, cook, answer phones and take customers order, prep, general cleaning, cashier, inventory, food ordering, scheduling, training new employees, paperwork, and hiring/terminating employees.

CIN Agent

Convergys
Murray, Utah
08.2011 - 07.2014
  • Displayed courtesy and strong interpersonal skills with all customer interactions. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Processed an average of 50 inbound and outbound technical support calls daily. Trained new employees and explained protocols clearly and efficiently. Devices include but are not limited to, ASA Security Appliances, WAP's and Controllers, Routers, IP Phones, Switches, UCS Servers and the software applications, VPN, Communications Manager, Unity Connection, Contact Center Express and Enterprise, WebEx, and Jabber. In addition I won site employee of the month.

Education

Associate of Science - Business Accounting

Columbia College
Columbia, MO

Skills

  • Vehicle operation
  • Customer service
  • Conflict resolution
  • Time management
  • Safety compliance
  • Team leadership
  • Employee training
  • Effective communication
  • Organizational skills
  • Problem solving
  • Attention to detail
  • Verbal and written communication
  • Schedule management
  • Delivery pickup
  • Safety protocols
  • Clean driving record
  • Valid Driver's license
  • Punctuality
  • Flexible schedule
  • Punctual and reliable

Certification

  • Food Handlers Permit

Timeline

Driver

Door Dash
03.2022 - 04.2025

Team Leader

Sutter Health
09.2014 - 03.2022

CIN Agent

Convergys
08.2011 - 07.2014

Driver/Assistant Store Manager

Wasatch Valley Pizza Hut
04.1998 - 09.2014

Associate of Science - Business Accounting

Columbia College

Similar Profiles

CREATE PROFILE
Christopher Pilling
Want your own profile? Build for free at Resume-Now.com