Christopher Pineau
Dallas,TEXAS
Summary
Driven professional with a proven track record in customer service and retail merchandising, honed at HEB/Central Market. Excelled in enhancing shopping experiences, achieving a significant increase in customer loyalty. Skilled in effective communication, demonstrating a strong work ethic and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Produce Clerk
HEB/Central Market
09.2001 - Current
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected produce to update and adjust pricing information.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Strong contributor to a produce department that makes sales in excess of $300,000/week
Billing & Customer Service
Everyone's Internet
09.2000 - 05.2001
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - History
Houston Community College
Houston, TXSkills
Customer Service
- Stock Rotation
- Safe Food Handling
- Regulatory Compliance
- Price Checking
- Display Setup
- Stock replenishment
- Quality Control
- Pricing and shelf labeling
- Hand-Eye Coordination
- Product Rotation
- Product Stocking and Storage
- Positive Attitude
- Food Safety Compliance
- Written and oral communication
- Product Recommendations
- Product restocking
- Honesty and Integrity
- Strong Work Ethic
- Management interaction
- Punctuality
- Shelf Stocking
- Merchandise organization
- Product Knowledge
- Cleanliness and sanitation
- Unloading Deliveries
- Safety Procedures Compliance
- Sanitation Standards
Hobbies
Miniatures painting, reading fantasy/sci-fi novels, aficionado of Japanese culture both popular and traditional, music fan with a large knowledge of music, coffee and beer aficionado.
Timeline
Produce Clerk
HEB/Central Market
09.2001 - Current
Billing & Customer Service
Everyone's Internet
09.2000 - 05.2001
No Degree - History
Houston Community College
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