Christopher P. King
Ellicott City,MD
Summary
Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
ICS Security Services
03.2021 - 01.2025
- Maintaining and Implementing the Master Schedule and Weekly Scheduling of Employees for all ICS Locations: Coordinates with the Master Scheduling Administrator
- Daily Review, Revision, Corrective Action and Overview of DAR’s and Incidents
- Responsible for Deployment of New Employees
- Oversight of Uniform Issuance, Inspection, and Inventory Control
- Conducts New Hire Orientation Training (Policy, Procedure, Use of Force Overview)
- Train New Hires in Officer Reports, Temp Works, Scheduling Software, in Report Writing, Incident Reports and DAR and Provides Site Specific Training When Necessary
- Conducts Supplemental Quality Assurance Inspections at Site Locations, Employee Disciplinary Actions, Welfare Site Visits and Completes Quality Assurance Reports
- Trains New Shift Supervisors and Implements Training Programs
- Supervises and Supplements Shift Supervisors
- Conducts Shift Supervisor’s Evaluations
- Respond to Sites during Emergencies
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.,
Operations Manager
Ritter Transportation/EVO
05.2018 - 03.2021
- Operational/Project Management of onsite transportation and logistics for a contractual customer
- Manager driver staff according to company policy and contractual parameters
- Freight Management
- Creating efficient and effective scheduling/routing to minimize road miles and driver hours
- Manage a fleet of 22+ Class A power units, over 100 dry van trailers and 20 reefer trailers
- Develop strategies to reduce waste in our customers' supply chain
- Facilitate a safe working environment
- Develop process and coach drivers on techniques for safe working operations
- Lead the requisition of equipment maintenance and replacement when necessary
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Operations Manager
United Site Services
09.2016 - 04.2018
- Operations Manager supervises all dispatchers, routers, service technicians, Pickup/delivery drivers, yard personnel, fence crew and shop
- Responsible for the administration of the company’s safety program
- Responsible for revenue growth of 43.9 % first year
- Responsible for employee development
- Increased the branch revenue by thirty percent
- Decreased the branch’s safety frequency from thirteen percent to zero by end of 2017
- Responsible for fleet DOT administration
- Provided project oversight for local government customer contracts
- Analyze and report operational activities, i.e., service levels, routing efficiency, labor & overtime, fuel etc
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
General Manager - Freight
Kane3PL
01.2014 - 09.2016
- Directs and coordinates activities of the company to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors
- Help develop new businesses and carriers to increase Kane’s freight business and services
- Consult with customers and company representatives to evaluate and promote improved and expanded freight services in the area and develop relationships with carriers to help control costs and improve service
- Monitor costs and quality controls to maintain and enhance profitability
- Managed multiple logistical projects for our vendor companies
- Managing our current 3PL business with a YTD of 3.0 million
- Analyzes division or department budget requests to identify areas in which reductions can be made and allocates operating budget
- Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented
Education
Global Business Management -
University of Phoenix
Columbia, Maryland01.2014
Project Management Certification -
Howard County Community College
Columbia, MD11.2007
Business Management -
West Virginia Wesleyan College
Buckhannon, WVA01.1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Policies and procedures implementation
- Performance monitoring
- Process improvement
Professional Development
- Site Security Manager (SSM)
- ICD – 705 SCIF/SAPF Construction Security
- Active Shooter Certified Trainer
- Budget Management
- Call Center Management
- Labor Vendor Contract Negotiations
- Diversity Training
- Drug & Alcohol Management
- Loss Prevention – F&M; Kohl’s
- First Aid/CPR/AED Adult and Pediatric Certified Trainer
- Certified Fingerprint Technician
- Clery/Title IX Certification
Certification
Site Security Manager
First Aid/CPR/AED Instructor
Clery/Title IX Certification
Active Shooter Trainer
Timeline
Operations Manager
ICS Security Services
03.2021 - 01.2025
Operations Manager
Ritter Transportation/EVO
05.2018 - 03.2021
Operations Manager
United Site Services
09.2016 - 04.2018
General Manager - Freight
Kane3PL
01.2014 - 09.2016
Business Management -
West Virginia Wesleyan College
Site Security Manager
First Aid/CPR/AED Instructor
Clery/Title IX Certification
Active Shooter Trainer
Global Business Management -
University of Phoenix
Project Management Certification -
Howard County Community College
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