Christopher Placzek
Davenport,FL
Summary
Personable and dedicated Bell Attendant with 5 years of progressive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and guests. Articulate, enthusiastic and energetic Bellman who manages guest luggage and responds to requests in high-volume hospitality environments. Organized and professional with commitment to service and guest satisfaction. Escorts guests to rooms and proactively provides updated information on amenities and upcoming events. Personable, bilingual bellman consistently ensures safety of guests and luggage. Providing excellent service in high-end, luxury properties. Consistently recognized for exceptional service.
Overview
8
8
years of professional experience
Work History
Service Manager
Chipotle
Kissimmee, FL
06.2016 - 12.2019
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Bell Attendant /Service Valet
Towne Park
Orlando, FL
08.2019 - Current
- Greeted guests with a friendly and welcoming attitude.
- Informed guests of hotel amenities, services and attractions in the local area.
- Assisted guests with luggage storage and retrieval.
- Provided directions to local attractions for guests.
Skills
- Conflict Resolution
- Multiple Priorities Management
- Staff Supervision
- Service Quality Management
- Policy and Procedure Enforcement
- Customer Service Management
- Culture development
- Relationship Building
- Workplace Safety
- Interpersonal Relationships
- Bilingual English and Spanish
- Trustworthy and Honest
- Reliable and Responsible
- Quality Control
- Quality Assurance
- Staff Motivation
- Strong interpersonal skills
- Cash handling experience
- Guest relations expertise
- Professional Appearance
- Room deliveries
- Luggage deliveries
- Guest Flow
- Suitcase storage
- Heavy Lifting
Timeline
Bell Attendant /Service Valet
Towne Park
08.2019 - Current
Service Manager
Chipotle
06.2016 - 12.2019
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