Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Planteny

Brentwood,NY

Summary

Offering 15 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Accomplished Sales Manager offering 5 years of experience. Diligent in building and retaining accounts by providing support and attentive service. Expertise in product promotion and customer services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Diligent Claims Adjuster with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.

Overview

18
18
years of professional experience

Work History

Claims Adjuster

GEICO
11.2023 - Current
  • Evaluated and processed insurance claims to determine coverage and liability.
  • Conducted thorough investigations, gathering evidence and documentation for claim resolutions.
  • Collaborated with policyholders and stakeholders to communicate claim status and resolution options.
  • Contributed to a positive work environment through active participation in team meetings.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Answered customer questions regarding deductibles.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Analyzed complex claims data to identify trends and improve adjustment processes.

Wireless Sales Manager

Wireless Advocates
03.2021 - 11.2023
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Activated contract wireless phones for customers per month by inserting new SIM cards restoring content and establishing new payment accounts.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Guided customers to quickly locate merchandise in showroom.
  • Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

Retail Store Manager

T-Mobile US Inc.
09.2017 - 11.2020
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained new employees on proper protocols and customer service standards.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Helped customers locate appropriate store locations of cell phone products, answered questions about products and provided solutions for various cell phone issues.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Resolved customer service issues promptly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

District Captain MarketSource
03.2016 - 06.2017
  • Prepared sales contracts for Verizon, AT&T, Sprint, and Consumer Cellular Smartphones.
  • Responded to telephone and in-person requests for information.
  • Accounted for all inventory.
  • Presented latest merchandise to prospective buyers.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Trained and mentored several new sales representatives.
  • Earned numerous recognition for exceptional customer service.
  • Managed a team of four different stores Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Conducted store inventories once per quarter.
  • Scheduled Shifts For Employees under my care.
  • Reported to the district manager regarding all store and staff issues.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Operated a POS system to itemize and complete customer purchases.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.

Sales Associate

Target Corporation
05.2012 - 11.2015
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Trained and served as a peer coach for new sales associates.
  • Developed positive customer relationships through friendly.

Sales Associate

Target Corporation
09.2010 - 03.2011
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Answered questions regarding the store and its merchandise.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.

Sales Associate

Target Corporation
12.2007 - 01.2008
  • Answered questions regarding the store and its merchandise.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Engaged with customers in a sincere and friendly manner.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Education

High School Diploma - undefined

Brentwood High School
Brentwood, NY
2009

Skills

  • Strong Communication
  • Customer Complaint Resolution
  • Customer Inquiries
  • Building Customer Loyalty
  • Dependable and reliable
  • Excellent customer service skills
  • Claims investigation
  • Active listening
  • Critical thinking
  • Highly motivated
  • Claims processing
  • Decision-making
  • Policy interpretation
  • Caseload management

Timeline

Claims Adjuster

GEICO
11.2023 - Current

Wireless Sales Manager

Wireless Advocates
03.2021 - 11.2023

Retail Store Manager

T-Mobile US Inc.
09.2017 - 11.2020

District Captain MarketSource
03.2016 - 06.2017

Sales Associate

Target Corporation
05.2012 - 11.2015

Sales Associate

Target Corporation
09.2010 - 03.2011

Sales Associate

Target Corporation
12.2007 - 01.2008

High School Diploma - undefined

Brentwood High School

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