Christopher Pledger
Green Cove Springs,Florida
Summary
Very experienced and confident in my customer service and problem solving skills as well as my ability to stay calm in stressful or intense situations. I have worked in many different environments ranging from high intensity fast paced roles to slower and more tedious roles and i am comfortable in both. Extremely passionate about helping people find solutions to their problems.
Overview
3
3
years of professional experience
Work History
Sales Associate
Petco Animal Supplies Stores Inc.
10.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Generalist
Goodwill
12.2022 - 08.2023
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Handled customer service problems with minimal input from supervisors.
- Trained new team members effectively, increasing overall team efficiency.
- Onboarded and managed new client accounts to boost retention rates.
Host
Red Lobster
01.2022 - 11.2022
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
Team Member
Arbys Resturant
02.2021 - 12.2021
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Maintained productive, efficient approach to all tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Millard North High School
Omaha, NE12.2020
Skills
Building rapport
Relationship Building
Sales Training
Excellent Written and Verbal Communication
Exceeding Customer Expectations
Engaging with Diverse Customers
Excellent people skills
Listening Skills
Strong Communication and Interpersonal Skills
Problem-Solving
Complex Problem-Solving
Timeline
Sales Associate
Petco Animal Supplies Stores Inc.
10.2023 - Current
Generalist
Goodwill
12.2022 - 08.2023
Host
Red Lobster
01.2022 - 11.2022
Team Member
Arbys Resturant
02.2021 - 12.2021
High School Diploma -
Millard North High School
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