Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Pledger

Green Cove Springs,Florida

Summary

Very experienced and confident in my customer service and problem solving skills as well as my ability to stay calm in stressful or intense situations. I have worked in many different environments ranging from high intensity fast paced roles to slower and more tedious roles and i am comfortable in both. Extremely passionate about helping people find solutions to their problems.

Overview

3
3
years of professional experience

Work History

Sales Associate

Petco Animal Supplies Stores Inc.
10.2023 - Current
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Generalist

Goodwill
12.2022 - 08.2023
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Handled customer service problems with minimal input from supervisors.
  • Trained new team members effectively, increasing overall team efficiency.
  • Onboarded and managed new client accounts to boost retention rates.

Host

Red Lobster
01.2022 - 11.2022
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.

Team Member

Arbys Resturant
02.2021 - 12.2021
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Maintained productive, efficient approach to all tasks.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Millard North High School
Omaha, NE
12.2020

Skills

  • Building rapport

  • Relationship Building

  • Sales Training

  • Excellent Written and Verbal Communication

  • Exceeding Customer Expectations

  • Engaging with Diverse Customers

  • Excellent people skills

  • Listening Skills

  • Strong Communication and Interpersonal Skills

  • Problem-Solving

  • Complex Problem-Solving

Timeline

Sales Associate

Petco Animal Supplies Stores Inc.
10.2023 - Current

Generalist

Goodwill
12.2022 - 08.2023

Host

Red Lobster
01.2022 - 11.2022

Team Member

Arbys Resturant
02.2021 - 12.2021

High School Diploma -

Millard North High School
Christopher Pledger