Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTOPHER POLANCO

Brooklyn,NY

Summary

Results-oriented with a great track record in planning, coordinating, and executing complex projects within deadline constraints. Adept at overseeing all aspects of project lifecycle, from conception to completion, with a focus on optimizing storage solutions and ensuring seamless maintenance operations. Possess strong leadership skills and technical expertise to drive project success and enhance efficiency. Looking to contribute skill and experience to a dynamic organization.

Overview

18
18
years of professional experience

Work History

Self Storage Manager & Project Manager

Storage Plus
05.2018 - Current
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Provided detailed project status updates to executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated driver dispatch to accomplish daily delivery requirements

Dispatcher

Avi Moving (Storage Plus)
07.2015 - 05.2018
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 6 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Customer Service Representative

Storage Plus
06.2015 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Ramp Agent

AGENT DELTA AIRLINES
01.2012 - 10.2014
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Loaded and unloaded luggage and freight and assisted crew and travelers.

Aerospace Propulsion Journeyman

United States Air Force, USAF
01.2006 - 01.2010
  • Inspected and repaired jet engines, small gas turbine engines and propellers.
  • Diagnosed aircraft engines and determined appropriate repairs needed to correct such issues.
  • Reviewed drawings and engine blueprints to determine exact locations where issues occurred.
  • Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
  • Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
  • Handled administrative requirements, maintained records and submitted operational reports.

Data Entry

NYCHA Summer Youth Employment Program
06.2005 - 09.2005
  • Thoroughly filed data: Transferred paperwork to computer databases
  • Assisted in events for the youth of NYCHA housing complexes.

Education

Associate of Science - Aircraft Maintenance

Vaughn College of Aeronautics And Technology
East Elmhurst, NY

HIGH SCHOOL DIPLOMA -

FRANKLIN K. LANE HIGH SCHOOL
06.2005

Skills

  • Project Planning
  • Schedule Management
  • Project Management
  • Customer Service
  • Troubleshooting Issues
  • Parts Replacement
  • Reading Technical Manuals
  • Workload Management

Timeline

Self Storage Manager & Project Manager

Storage Plus
05.2018 - Current

Dispatcher

Avi Moving (Storage Plus)
07.2015 - 05.2018

Customer Service Representative

Storage Plus
06.2015 - 07.2015

Ramp Agent

AGENT DELTA AIRLINES
01.2012 - 10.2014

Aerospace Propulsion Journeyman

United States Air Force, USAF
01.2006 - 01.2010

Data Entry

NYCHA Summer Youth Employment Program
06.2005 - 09.2005

Associate of Science - Aircraft Maintenance

Vaughn College of Aeronautics And Technology

HIGH SCHOOL DIPLOMA -

FRANKLIN K. LANE HIGH SCHOOL

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