Christopher Pope
Mount Sinai,NY
Summary
Experienced and detail-oriented professional exceptionally skilled in DME & Pharmacy operations management and insurance services. Builds and motivates high-performing teams while designing and deploying strategies to generate superior results that are adaptable to ever-changing markets and opportunities. Demonstrates strong communication, sound judgment, and professional discretion.
Overview
13
13
years of professional experience
Work History
Vice President Of Operations
BLN; Rotech
10.2022 - Current
- Carried forward duties and achievements from previous position
- Facilitated seamless integration of our business into the new ownership structure while maintaining optimal productivity
- Managed employee relations and oversaw corporate initiatives.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Drove team engagement to achieve aggressive company targets.
Vice President of Operations
BLN
01.2017 - Current
- Carried forward duties and achievements from previous positions
- Managed end-to-end DME and Pharmacy operations for a team of 150+ employees, including managers, supervisors, and representatives
- Collaborated with health plans to strategize and negotiate new contracts, enhance existing agreements through profitable amendments, and develop joint marketing initiatives
- Analyzed customer ordering trends and implemented strategic processes to enhance patient compliance
- Led the design and successful implementation of critical software enhancements in our proprietary order management system, resulting in faster and more accurate order intake, streamlined customer service processes, and efficient medical claims billing and collections
- Collaborated with contracted vendors to establish innovative rebate contracts, expanding market access and driving revenue growth
- Utilized data-driven insights and KPIs to pinpoint measures of success, including client satisfaction, employee performance, and risk mitigation.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
- Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
Director of Operations
Better Living Now
01.2014 - 01.2017
- Facilitated hiring process for new employees; identified staffing needs to ensure proper development of onboarding and training process as well as recruitment and talent acquisition strategies
- Bolstered client relationships by handling client complaints/disputes to provide timely issue resolution; interfaced directly with clients to gather requirements and review medical policies for health plans
- Coordinated day-to-day operations for departments while continuously revising and implementing new policies and procedures to improve process efficiencies
- Mentored and guided department managers to achieve their goals and improve team efficiency.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Diabetes Technology Group Manager
Better Living Now
01.2011 - 01.2014
- Fostered positive work environment committed to continuous improvement; ensured teams were well-equipped with necessary tools and resources to deliver superior customer service experiences
- Collaborated with cross-functional teams to develop and implement automated reporting processes, ensuring compliance with contractual requirements
- Coordinated training and development programs to emphasize insurance and customer service best practices
- Collaborated with diabetes device manufacturers to successfully launch new products, implement cost-saving initiatives, and drive sales growth across national territories
- Participate in Quarterly business reviews with partners.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Collaborated with other group managers to develop best practices for operational efficiency across departments.
- Trained new team members by relaying information on company procedures and product details.
Education
General Studies
Suffolk County Community College
Selden, NYSkills
- Healthcare Management
- Team Leadership
- Strategic Planning
- Operations Management
- Microsoft Excel
- Written & Verbal Communication
- Medical / Insurance Billing
- Project Management
- Accounts Receivable (AR)
- Compliance
- Systems Configuration
- Process Optimization / Process Automation
- Client / Vendor Relations
- Leadership Training
- Purchasing and Planning
- Strategic Planning and Execution
- Facilities Management
- Safety Management
- Cost Analysis and Savings
- Business Development
- Business Administration
- Workforce Planning
- Contract Negotiation
- Inventory Control
- Training and Development
- Regulatory Compliance
- Customer Retention
- Staff Hiring
- Data Management
Timeline
Vice President Of Operations
BLN; Rotech
10.2022 - Current
Vice President of Operations
BLN
01.2017 - Current
Director of Operations
Better Living Now
01.2014 - 01.2017
Diabetes Technology Group Manager
Better Living Now
01.2011 - 01.2014
General Studies
Suffolk County Community College
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