Christopher Popovich
Medina,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Regional Service Manager Area 8 & 3
FAAC PARKING SYSTEMS
10.2024 - Current
- Responsible for providing direction, resources, communication, and coordination in supporting of 15+ Field Service Technicians.
- Maintaining professional working relationships with existing and new customers ensuring that we exceed their expectations.
- Maintain proper inventories, documentation, tools, special tools, test equipment and vehicles to fulfill their responsibilities.
- Established strong relationships with key stakeholders to drive collaboration and support business growth initiatives.
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
- Developed regional service team's skills by conducting weekly training sessions, fostering a culture of continuous improvement.
- Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
Project Coordinator
SIGNATURE CONTROLS SYSTEMS
05.2021 - 10.2024
- Initiate communication with customers and/or their representative(s) upon Project award to establish system and network requirements, such as Project Questionnaire, network topology, intercom requirements, and credit card setup.
- Obtain and maintain system and network-related documentation, such as IP addresses, credit card reader serial numbers/MAC addresses, and network hardware.
- Continue communication and coordination with the customer and any applicable entities throughout project setup, installation, customer training, and closeout.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Deployed remote software configuration protocols across 30+ client parking facilities, decreasing on-site installation time by 4 hours per project and minimizing travel expenses.
Service Technician
SIGNATURE CONTROLS SYSTEMS
06.2019 - 05.2021
- Responsible for maintaining a professional and satisfied relationship with clients by providing world-class service.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted sales and estimating team in pre-bid walk-through and RFP to ensure all needed equipment and materials are quoted.
- Assisted installation department either remotely or onsite with software configuration, hardware installation, installation of infrastructure, system testing, and onsite customer training.
- Required to complete 35-40 service call per week
Parking Systems Engineer
LINKOLOGY
04.2018 - 05.2019
- Responsible for maintaining a professional and satisfied relationship with clients by providing world-class service.
- Complete detailed service reports in real time noting problems and resolution.
- Assisted installation department either remotely or onsite with software configuration, hardware installation, installation of infrastructure, system testing, and onsite customer training.
- Completed Skidata factory-authorized training course on hardware and software configuration and troubleshooting.
Project Manager\Installation Specialist
SIGNATURE CONTROLS SYSTEMS
06.2006 - 11.2017
- Assisted sales and estimating team in pre-bid walk-through and RFP to ensure all needed equipment and materials are quoted.
- Work with internal and external teams to ensure all applicable interfaces and components are scheduled and tested before installation occurs.
- Conduct pre-installation meetings with on-site stakeholders to provide guidance, and expertise and to determine requirements for Installation.
- Identifies and manages project scope to ensure that the project documentation is sufficient, clear, and concise to ensure that all parties are aware of required project tasks and milestones.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
Strongsville, OH05.1997
Skills
- Safety processes
- Staff training and development
- Operations management
- Scheduling coordination
- OHSA 30 Certified
- Microsoft Office
Timeline
Regional Service Manager Area 8 & 3
FAAC PARKING SYSTEMS
10.2024 - Current
Project Coordinator
SIGNATURE CONTROLS SYSTEMS
05.2021 - 10.2024
Service Technician
SIGNATURE CONTROLS SYSTEMS
06.2019 - 05.2021
Parking Systems Engineer
LINKOLOGY
04.2018 - 05.2019
Project Manager\Installation Specialist
SIGNATURE CONTROLS SYSTEMS
06.2006 - 11.2017
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
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