Christopher Poucher

Sears Holdings Company

Jacksonville, FL

03.1997 - 04.2011

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed inventory control, cash control and store opening and closing procedures.

Summary