Christopher Powell
Joppa,MD
Summary
Motivated and hardworking individual who is seeking a position within a company where I can use my past and present experiences from the grocery business that allows flexibility and to maintain a streamlined approach for effectiveness. I am not afraid of hard work and maintain great work ethics while contributing to a team-based environment with the ability to have minimal supervision. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Customer service
- Resolving issues and concerns Quality Assurance in all departments
- Food and store safety, ensuring all regulations are met Checking and receiving vendors
- Helping store manager on day to day sales Scheduling and hours vs scheduled reports 50 hours of salary
- Display work including resets , planograms
- And correct merchandising within store some training in profit and loss reports, PNL
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Assistant Manager
LIDL US
01.2022 - 08.2023
- KPI's
- PNL's
- Inventory measurements ordering
- Allocations Shell Caps
- Training new employees
- Scheduled rotation/cleanings
- WABA - (LIDL's system on zebra handhelds) Back-office
- Frontend trainings pack out
- Managing a team of 25 people - write offs
- Planograms
- Merchandising management scheduling through day-force promotions
- MDE DB LS
- WBLs
- Review Emails for interviewing potential candidates
- Inventory counts , stock on hand and out of stocks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Ast. Store Manager
Save-A-Lot
01.2021 - 01.2022
- Store reports Checking in vendors DSD delivery
- Merchandising by planogram Allocations
- Shelf caps
- Training new employees
- Improve sales for better gross profit amongst all departments Cashier adjustments and andunder errors
- Counting tills and safe Hiring and interviewing Ordering
- ICL
Merchandise Specialist/Supervisor
BJ's Wholesale Club
07.2019 - 01.2022
- Night Merchandise Specialists are responsible for ensuring merchandise is available forsale in proper quantities throughout the store
- Duties also include supervising the workof Stocking Crew Team Members, which includes preparing lists for the Stocking Crew, andscheduling work hours
- Additional responsibilities include but not limited to:
- Ensuring that the merchandise is properly displayed and has appropriate signage
- Maintaining sufficient inventory levels
- Recommending changes that would enhance sales
- Enforcing all safety and sanitation policies and procedures
- Ensuring Data Coding procedures are maintained along with standard guidelines for safetypractices
- Providing Members First service during all hours of the Club operation
- Suggesting, scheduling and updating
- Scheduling
- Overseeing a total of 15 people
- Planograms and resets
Grocery Manager
Klein's Shopright
01.2020 - 01.2021
- I am also a closing store MOD 2 to 3 days a week
- Shop right Grocery Managers are responsible for orders and manage our department associates and follow planograms to match sale ads every week.
- Frozen
- Dairy , HBA , All Grocery are overseen by us and the coordinating department managers to increase revenue for our st ore
- All merchandise , shippers , pallet drops, back stock and commitments are done daily to keep the department replenished , fully and ready for business
- Managing a total of 15 people
- Ordering for Grocery , Dairy and Frozen Departments
- CGO updates, inventory counts, Cycle Count s, and Aria for item locations
- New item cut ins
- Planogram resets
- Commitments
- Pricing on merchandise to push out
- Managing day Crew and overnight crew members
- Scheduling for Day time and overnight workers
- Temperature safety checks and damage prevention
- Display work.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Expander
Gil's Cooperation
01.2019 - 01.2020
- Expand specific metals to the correct width and length using precise measurements and techniques to accurately complete honey comb metal parts for airplanes.
- Reviewing data sheets, order forms, and quality checks for specific deadlines.
- Baking metals in high degree ovens and applying adhesives to make products expand.
- Cutting metals by power saw and detailing parts by their correct dimensions and diameters
- Performing quality checks on all metals to ensure everything is correctly executed after processing before sent through the shipping process
Grocery Manager
Redner's Warehouse Markets
05.2009 - 01.2019
- To assure that all store personnel are courteous to all customers and that all customer complaints/requests are handled properly and professionally
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Responsible for efficient and effective delegation of duties to achieve maximum performance and proper follow-up procedures
- Maintain the building and equipment to meet maximum safety operations
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Responsible for optimal freshness of all products and proper merchandising to achieve maximum sales and profits
- To implement and maintain effective fire and safety programs set forth by Risk Management
- Implement and maintain effective security standards inside/outside of the store, which are set forth by the Loss Prevention Department
- To greet all customers and thank them for their patronage
- To conduct store refrigeration checks throughout the store during evening shifts
- To oversee all aspects of the store during the evening hours in the absence of the store manager
- To abide by all company policies as stated in the employee handbook
- Order for all Grocery, Dairy and Frozen departments
- Scheduling and managing a total of 15 employees
Store Associate Asst Mgr Joppa
Rite Aid Corporation
05.2006 - 07.2008
- Assist and process incoming inventory from various Distribution Centers
- Assist with store merchandise piano-grams, maintain and stock shelves
- Responsible to process sales quickly and courteously while receiving payment from customers and providing change
- Operate cash register and scanner, count and prepare money for banking
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assist with photo development and store managers with routine product inventories
- Assist customers with returns or unwanted goods while providing outstanding customer support
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associates Degree - Sociology/Criminology
Harford Community College
Bel Air, MD2011
No Degree - Business/ Sociology
Joppatown Senior High School
Joppa, MD05.2007
Skills
- Crew management, Sales & Retail management
- Customer Service Assistance
- Planograms/Merchandising
- Loss prevention / Profit & loss
- Cash handling
- Forklift
- Inventory Control
- Pricing / Budgeting
- Recruiting / Interviewing
- Employee Orientation
- Payroll
- English - Expert
- Awards - Employee of month - October 2022
- Certifications and Licenses - ServSafe - September 2023 to September 2027 through Lidl Us
Additional Information
- General Studies, MS Office, Outlook , Authorized to work in the US for any employer
Timeline
Assistant Manager
LIDL US
01.2022 - 08.2023
Ast. Store Manager
Save-A-Lot
01.2021 - 01.2022
Grocery Manager
Klein's Shopright
01.2020 - 01.2021
Merchandise Specialist/Supervisor
BJ's Wholesale Club
07.2019 - 01.2022
Expander
Gil's Cooperation
01.2019 - 01.2020
Grocery Manager
Redner's Warehouse Markets
05.2009 - 01.2019
Store Associate Asst Mgr Joppa
Rite Aid Corporation
05.2006 - 07.2008
Customer service
Associates Degree - Sociology/Criminology
Harford Community College
No Degree - Business/ Sociology
Joppatown Senior High School
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