Christopher Powell
St. Louis,MO
Summary
Proficient Operations Analyst with 10+ years of insight managing complex HRIS data & benefit administration. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
11
11
years of professional experience
Work History
HR Operations Analyst II
BJC Healthcare
02.2023 - Current
- Collaborated effectively with cross-functional teams to achieve company-wide goals and drive positive change within the organization.
- Coordinated training programs to support continuous professional development for all staff members.
- Managed benefits administration for a diverse workforce (35,000+ employees), ensuring compliance and accuracy.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
HR Administrator – ESC Specialist
BJC HealthCare
11.2021 - 02.2023
- Respond to employee issues and questions via phone and email regarding benefits, payroll, employment verification, etc
- Collaborate with internal departments to assist (Benefits / HR Data Management / Tuition Reimbursement / Referral Program)
- Assist with 20-25 tickets created by employees requesting assistance with HR inquiries
- Up-training to grow knowledge of HR processes (Tuition / Employee Referrals / Unemployment)
Unemployment Claim's Supervisor
Equifax
10.2019 - 10.2021
- Handle the detailed aspect of the Client Retention Plan (assign service team, introduction call, quality calls, etc.)
- Manage a team of 10-14 agents; manage daily team workload and staffing needs while assisting in the development and implementation of incentives for Employees as it relates to performance, retention and company goals
- Average Team Quality audit score of 97.5% / Average Team Productivity of 240 (Department Average – 185)
- Organized and prioritized work to complete assignments in a timely, efficient manner
Claim's & Benefit Administrator
Paylocity
07.2017 - 09.2019
- Process between 250-300 Medical claims daily (FSA/HRA/QSEHRA/Retiree Medical) with a 95-97% accuracy rate
- Assist with Clients with importing census/file feed records for their Employee’s benefits
- Create ‘Plan Documents – Adoption Agreement / Summary Plan Description / Summary of Benefits & Coverage (SBC)’ for new/renewing Clients
- Assist with importing about 15-20 New/Renewing Client census feeds weekly, enrolling the Employees who have elected Benefits to begin on the date specified by the Client(Calendar or Mid-year)
- Assisted with initial set up new computer equipment and system set-up upon integration into the Paylocity server
Client Service Team Lead
Express Scripts Inc.
10.2013 - 07.2017
- Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures
- Interpreted and communicated new or revised policies to agents
- Pull system weekly data for a specified group of Clients (5-7)
- Use data to provide a monthly reporting of current trends, issues or concerns, and areas of improvement for each Client
- Trained, coached and assisted with the development of 3-5 new employees per year
- Consistently complied with applicable laws and regulations and ensured agents adhered to Medicare and Medicaid regulations
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
Education
Bachelor of Science - Information Technology - Networking
Lindenwood University
St. Louis12.2026
Diploma - General Studies
Hazelwood West High School
Hazelwood, MO05.2003
Skills
- Familiarity with all Microsoft Products
- SQL Programming
- Adaptability and Flexibility
- System Testing & Integration
- Project Management & Task Prioritization
- Data Collection & Reporting Skills
- Analytical Thinking
- Problem-solving aptitude
- Analytical Skills
- Data Visualization
- Process Improvement
- Workflow Optimization
References
References available upon request.
Timeline
HR Operations Analyst II
BJC Healthcare
02.2023 - Current
HR Administrator – ESC Specialist
BJC HealthCare
11.2021 - 02.2023
Unemployment Claim's Supervisor
Equifax
10.2019 - 10.2021
Claim's & Benefit Administrator
Paylocity
07.2017 - 09.2019
Client Service Team Lead
Express Scripts Inc.
10.2013 - 07.2017
Bachelor of Science - Information Technology - Networking
Lindenwood University
Diploma - General Studies
Hazelwood West High School
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