Front End Team Member
Walmart
02.2024 - Current
- Troubleshot production issues efficiently while minimizing downtime, quickly resolving complex bugs related to front-end functionality or performance problems.
- Collaborated with cross-functional teams to ensure seamless integration of front-end components with back-end systems.
- Conducted regular code reviews to maintain high-quality code standards within the team, identifying areas for improvement or optimization.
- Improved site accessibility, ensuring compliance with WCAG guidelines and ADA standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Updated and maintained long-term accounts.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
