Hard-working professional with 6.5+ years of experience and a proven knowledge of electronic surveillance, emergency preparedness, and safety training.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Manager
Allied Universal Services
WILLITS, CA
08.2019 - Current
Maintained organization's reputation by complying with policies.
Maintained safety throughout hospital by responding to psychiatric emergencies and non-emergency situations.
Maintained communication between all department members.
Watched for and reports irregularities such as fire hazards, leaking water pipes.
Provided assistance to customers, employees, residents and visitors.
Documented and reported all daily activities and incidents in Security Reporting Database.
Reported safety concerns, security breaches and unusual circumstances both verbally and in writing.
Patrolled assigned post on foot to observe possible unusual activity.
Handled both common and crisis situations at client site, calmly and efficiently.
Collaborated with peers and supervisors to solve problems.
Provided information and assistance to staff and visitors to promote safety.
Investigated and compiled accurate incident reports.
Evaluated effectiveness and efficiency of security programs and systems.
Greeted guests and employees in cheerful and welcoming manner.
Promoted good will and maintained professional visibility on campus.
Patrolled Emergency Department on consistent basis.
Permitted authorized personnel and visitors to enter premises.
Worked cohesively with fellow colleagues as part of team.
Controlled of entrances and movement of pedestrian and vehicle traffic.
Investigated and documented reports of criminal activity.
Trained new security personnel on protocols and emergency procedures.
Developed and maintained client relationships to ensure satisfaction and retention.
Implemented security protocols, improving incident response times and operational efficiency.
Mentored junior staff on best practices in account management and customer relations strategies.
Collaborated with stakeholders to create strategic plans that aligned with client objectives and risk assessments.
Developed strong relationships with clients through consistent communication and excellent customer service.
Maintained high levels of client retention by consistently delivering exceptional service and results.
Environmental Services Housekeeper
MENDOCINO COMMUNITY HEALTH CLINIC
WILLITS, CA
02.2018 - 08.2019
Conducted regular inventory of housekeeping supplies.
Observed safety rules and maintained safe environment.
Performed job duties and work independently with frequent interruptions.
Maintained hospital facilities in clean and sanitary condition.
Performed sweeping, mopped, scrubbed and additional cleaning functions.
Responded immediately to stat and special cleaning, upon request from supervisor.
Floored surfaces- Protect and preserve floor surfaces to maintain appropriate appearance and cleanliness.
Maintained clean and neat station, cart, closet and equipment.
Demonstrated basic knowledge of principles of aseptic technique.
Applied proper infection control practices and isolation techniques.
Performed cleaning functions in assigned areas using prescribed methods.
Promoted environment of teamwork and positive communication.
Replenished supplies and materials in assigned areas and patient rooms.
Maintained assigned area in neat, clean and sanitary condition.
Conducted work tasks safely and in compliance with community's safety program.
Cleaned and sanitized bathrooms including sinks, floors and commodes.
Maintained inventory of supplies, chemicals and equipment.
Cleaned restrooms, cleaning fixtures and replenishing restroom supplies.
Cleaned and maintained assigned areas ensured neat, orderly, sanitary and safe environment.
Ensured safe and proper storage of cleaning supplies, chemicals, tools and equipment.
Cook/Cashier
BURGER KING
WILLITS, CA
02.2016 - 02.2018
Bagged and lifted ice and operating lift equipment.
Maintained clean and tidy appearance as well as work habits.
Worked well with teammates and accepted coaching from management team.
Prepared all products following appropriate recipes and procedures.
Greeted customers in genuine and friendly manner throughout store.
Interacted with customers and resolved customer complaints in friendly.
Kept Grocery department clean, sweep floors and maintained sweep logs.
Accepted payment for product and delivered correct change.
Entered orders accurately and repeated back orders to customers.
Team Leader
JACK IN THE BOX
WILLITS, CA
03.2015 - 02.2016
Stored food by adhering to food safety policies and procedures.
Read blueprints, diagrams, process sheets and assembly and schematic drawings.
Assisted Team Members on appropriate application of policies and procedures.
Communicated information and updates to leadership.
Prepared reports, such as open orders, inventory balance and shortages.
Demonstrated positive leadership skill through effective communication and personnel selection, development and motivation.
Worked flexible schedule including early mornings, late evenings and some weekends.
Aided Customer Service Representatives in resolution of escalated customer complaints.
Convenience Store Manager
REDWOOD OIL COMPANY (CHEVRON)
UKIAH, CA
07.2007 - 10.2013
Greeted and provided service to customers in efficient and courteous manner.
Implemented and enforced all merchandising and vendor policies and procedures.
Established and maintained fiscal files and records to document transactions.
Demonstrated sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Managed workforce mandated safety and compliance training.
Provided exceptional customer service in store to achieve world-class service standards.
Exhibited authentic desire to exceed customer's expectations.
Listened to customers' needs, creating agreeable solutions.
Interviewed, hired and managed workflow and oversee all department staff.
Stocked shelves and recovered merchandise in store.
Communicated professionally and cooperated with supervisor and all community personnel.
Attracted, hired and retained diverse team of top talent.
Supervised, led, trained and developed all team members.
Coordinated receiving and shipping documents verifying accuracy.
Followed directions and remained on task with minimal direct supervision.
Operated electronically scanning cash register to total customers' final bill.
Developed adequate scheduling to manage customer volume throughout hours of operation.
Handled all register transactions efficiently, courteously and professionally.
Assisted Human Resources with payroll transactions.
Executed cash management, return and exchange policies accurately.
Bagged and lifted ice and operating lift equipment.
Demonstrated initiative and problem-solving skills, using sound judgment.
Provided proper cleanup during and after hours of operation.
Wore uniform and insignia as prescribed by Company.
Assistant Store Manager
CIRCLE K
WILLITS, CA
05.2006 - 04.2007
Assisted and resolved any complaints and communicated with management team.
Ensured store standards for customers service, employee relations.
Supported Store Manager in loss prevention efforts.
Assisted Store Manager with day-to-day operations of entire store.
Interacted professionally with management team, associates, supervision and customers.
Assumed certain management responsibilities in absence of Store Manager.
Ordered product, identify and ensure accurate pricing and maintain product inventory.
Operated and managed store in absence of store manger.