Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Pynn

Lowell,MA

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.


Clear communicator possessing outstanding customer service skills. Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

21
21
years of professional experience

Work History

Restaurant Team Member

Warp And Weft
10.2017 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.

Restaurant Team Member

Uno Pizzeria & Grill
03.2013 - 10.2016
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
  • Supported management by assisting with inventory control measures, reducing waste costs over time.
  • Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
  • Assisted in the ongoing improvement of restaurant operations by providing constructive feedback during team meetings or one-on-one sessions with managers.

Restaurant Supervisor

Bertuccis Restaurant
02.2007 - 10.2014
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Enhanced team performance with regular evaluations and constructive feedback.


  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.

Night Auditor

Raddison Hotel
01.2003 - 09.2006
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.


  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Education

High School Diploma -

Billerica Memorial High School
Billerica, MA
06.1993

Skills

  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Taking Orders
  • Cleanliness standards
  • Order Taking
  • Cash handling expertise
  • Food safety knowledge
  • Cleaning techniques
  • Verbal and written communication
  • Guest experiences
  • Supply Restocking
  • Operational standards
  • Upselling strategies
  • Liquor Law Compliance
  • Strong Work Ethic
  • Exceptional customer service

Accomplishments

  • Supervised team of over 20 staff members.

Timeline

Restaurant Team Member

Warp And Weft
10.2017 - Current

Restaurant Team Member

Uno Pizzeria & Grill
03.2013 - 10.2016

Restaurant Supervisor

Bertuccis Restaurant
02.2007 - 10.2014

Night Auditor

Raddison Hotel
01.2003 - 09.2006

High School Diploma -

Billerica Memorial High School

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Christopher Pynn