Christopher Jones

A SharePoint Administrator & Project Leader, I managed the administrative and support tasks for multiple SharePoint environments, ensuring system availability, application performance, and both system and end-user security were consistently maintained and monitored. Additional responsibilities included:

• Gathering stakeholder requirements for site configuration and security
• Defining supplementary requirements for Power Automate and Power App solutions to enhance data collection and boost end-user efficiency
• Scheduling & performing the installation of SharePoint software, patches, and cumulative updates to ensure security compliance and minimize risk exposure.
• Management of content database usage, accessibility, and positioning to guarantee peak performance and compliance with Microsoft guidelines
• Managing the SharePoint search system to deliver relevant results, routinely reviewing and updating key search terms, ensuring timely content indexing, and resolving any issues
• SharePoint migration to the cloud. This included identifying & resolving compatibility issues between on-premises and online SharePoint.
• Working with stakeholders to evaluate InfoPath forms and SharePoint Designer workflows to develop Power Automate & Power App replacement solutions.
• Delivered administrative and user support for Microsoft Teams, encompassing Team site creation, channel creation & security configuration, and integration with other Microsoft & 3rd party applications.
• Delivered technical support for OneDrive, focusing on addressing security concerns and resolving functionality issues experienced by end-users
• Facilitated training sessions for end users, developed system and usage documentation, and provided technical support to ensure user proficiency

As SharePoint Administrator , I managed and provided support services across different SharePoint collaboration platforms, including managing Microsoft SQL databases, developing security protocols and procedures documentation for the system and end-users, and conducting training sessions for end-users. My additional responsibilities included:

• Configuration, management, and support services for Microsoft Project Server to equip Project Managers and development teams with the necessary tools to complete projects punctually and satisfy stakeholder needs.
• Providing 3rd level technical end-user support for complex software application issues and business process inefficiencies.
• Resolving system issues, identifying the root causes, and documenting solution.
• Monitoring SharePoint usage and analytics to maintain system availability and optimize customer adoption.