Christopher Qaqish
Wesley Chapel,FL
Summary
Seasoned Supervisor with a proven track record at ABM Aviation Inc., excelling in operations management and customer service. Demonstrates strong communication and problem-solving skills, adept at financial audits and staff training. Achieved significant improvements in efficiency and customer satisfaction, leveraging expertise in Microsoft Excel and team building.
Overview
11
11
years of professional experience
Work History
Supervisor
ABM Aviation Inc.
Tampa
01.2016 - Current
- Company Overview: Parking - Tampa International Airport
- Supervision of operations by direction and communication of job requirements to multiple employees, overseeing financial audits of cashier reports, which includes accounting for thousands of dollars of revenue taken in daily, data processing regarding garage occupancy, reporting to on-site managers, and assuring that customer service transactions are performed in a professional and courteous manner
- Additional duties include money exchanges, shuttle dispatch for customer pick-up, devising transportation routes on airport premises, scheduling of employee workstations and allotted breaks, training new staff, and conducting end of day closeouts for the twenty-four-hour business cycle
- Any technical difficulties and/or errors that can occur fall under my responsibilities
- Whether from the operations center or on-site, myself as the supervisor on duty must address all such issues that may arise
- Parking - Tampa International Airport
Tax Preparer/ Accounting/ Data Processor
Liberty Tax
12.2015 - 04.2016
- Preparing individual tax returns for established and new clients
- Retaining and acquiring prospective clients by marketing services provided through mail-out and phone advertisement
- Processing data regarding daily business output that includes the transmission of taxes filed, as well as any returns received on-site or sent directly to customers, filings of requested financial loans, and adjusting and updating the in-voice to reflect the office account summary
Supervisor
Republic Parking Services
St. Pete-Clearwater
08.2013 - 01.2016
- Company Overview: St
- Pete- Clearwater International Airport
- Supervising of daily operations with associates present regarding job duties required, run and review daily financial activity reports, assuring all money transactions have been validated and balanced, processing cash and credit card transactions, dispatching shuttle drivers for customer parking, tracking vehicle inventory, and closing each station at the end of employee shifts
- St
- Pete- Clearwater International Airport
Education
Bachelor’s Degree - Business
University of South Florida
08.2013
Skills
- Supervisory operations
- Customer service
- Strong communication skills
- Task focused
- Computer software
- Technical writing
- Multi-lingual fluencies
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- WEBPARCS
- DataPark
- Hub
- Capsim business management simulation
- Statistix data analysis software
- Complex Problem-solving
- Team building
- Staff management
- Employee motivation
- Operations management
- Quality control
- Policy and procedure development
- Project management
- Conflict resolution
- Attention to detail
- Processes and procedures
- Decision-making
- Documentation and reporting
- Analytical thinking
- Business development
- Contract management
- Staff discipline
- Budget management
- Performance management
- Employee development
Languages
- Arabic, Spoken, written, and reading comprehension
- Hebrew, Spoken, written, and reading comprehension
- Farsi, Written, reading comprehension
Volunteer Experience
- English Tutor, Pinellas County Public Library, Tutoring immigrants on the use of the English language, grammar, tenses, and spelling done with ESL workbooks, and additional materials.
- Volunteer, Habitat for Humanity, Participation in Restore activities such as processing donations, loading customer pickups, cleaning and organizing donated items placed for pickup/ and or purchase.
Computer software
- Microsoft Word
- Excel
- PowerPoint
- WEBPARCS
- DataPark
- Hub
- Capsim business management simulation
- Statistix data analysis software
Languages
English
Full Professional
Arabic
Full Professional
Hebrew
Professional
References
References available upon request.
Timeline
Supervisor
ABM Aviation Inc.
01.2016 - Current
Tax Preparer/ Accounting/ Data Processor
Liberty Tax
12.2015 - 04.2016
Supervisor
Republic Parking Services
08.2013 - 01.2016
Bachelor’s Degree - Business
University of South Florida
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