Summary
Overview
Work History
Education
Skills
Timeline
Military Service
Section name
Generic

Christopher Quinn

Spring,USA

Summary

Results-driven Power Generation Service Manager with over 20 years of experience in customer relationship management, technical service delivery, and strategic planning. Proven ability to engage clients, understand complex power system needs, and deliver tailored solutions that drive satisfaction and business growth. Expert in diesel and natural gas generator systems, air compressors, and cross-functional collaboration to support rental and sales operations.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

29
29
years of professional experience

Work History

Power Generation Service Manager

Stewart & Stevenson Power Products LLC
06.2022 - Current
  • Promoted a safe working environment
  • Lead service operations for power generation systems, supporting rental and sales teams with technical scopes and customer engagement.
  • Collaborate with clients to understand power needs and deliver customized service solutions.
  • Support proposal development and strategic planning for service expansion and customer acquisition.
  • Manage technician performance and ensure compliance with NFPA standards.
  • Promote customer satisfaction through proactive communication and issue resolution.
  • Increased service labor revenue year over year by 26% from 2023 to 2024 and 23% year to date from 2024 to 2025.

Engine Field Service Manager

Cummins Sales and Service
01.2017 - 06.2022
  • Promoted a safe working environment.
  • Managed field service operations and coordinated customer service calls to ensure satisfaction.
  • Monitored KPIs and led team huddles to align service delivery with client expectations.
  • Promoted high-quality repairs and safety compliance, contributing to customer retention.
  • Led team of up to 12 service technicians.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Coach Care (RV) Service Supervisor

Cummins Sales and Service
01.2015 - 01.2017
  • Ensure safety was the first objective.
  • Scheduled service appointments and maintained positive customer interactions.
  • Delivered empathetic and professional support to clients, enhancing service reputation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted with training and development of team members.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.

Area Manager

ALG Truck and Trailer
01.2002 - 01.2011
  • Implemented a safe working environment.
  • Oversaw operations across multiple service locations, supporting customer needs and technical troubleshooting.
  • Built strong client relationships through responsive service and technical expertise.
  • Strategic Planning and Sales Support
  • Cross-Functional Collaboration
  • Solution-Based Service Delivery
  • Team Leadership and Training
  • KPI Monitoring and Performance Optimization
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Service Manager

Cummins Southern Plains
01.1997 - 01.2002
  • Directed service department operations and developed programs to improve safety and customer satisfaction.
  • Increased service quality and sales through product knowledge and team leadership.
  • Met with customers to discuss service needs and offer available solutions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives and technicians, fostering a positive work environment focused on teamwork and collaboration.
  • Developed strong relationships with key customers, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

High School Diploma -

North Smithfield High School
North Smithfield, RI
01.1982

Electronics Equipment Installation and Repair

Wentworth Institute of Technology
Boston, MA

Skills

  • Customer Relationship Management
  • Technical Knowledge
  • Strategic Planning
  • Cross-Functional Collaboration
  • Solution-Based Service Delivery
  • Team Leadership and Training
  • KPI Monitoring and Performance Optimization
  • NFPA Compliance and Safety Protocols
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Positive attitude

Timeline

Power Generation Service Manager

Stewart & Stevenson Power Products LLC
06.2022 - Current

Engine Field Service Manager

Cummins Sales and Service
01.2017 - 06.2022

Coach Care (RV) Service Supervisor

Cummins Sales and Service
01.2015 - 01.2017

Area Manager

ALG Truck and Trailer
01.2002 - 01.2011

Service Manager

Cummins Southern Plains
01.1997 - 01.2002

Electronics Equipment Installation and Repair

Wentworth Institute of Technology

High School Diploma -

North Smithfield High School

Military Service

US Army National Guard

Section name

Coursework - Business Administration, Organizational Development, Business Management, Marketing, and Communications

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