Power BI
Christopher Harris
Operations Manager And Sales Achiever
Boynton Beach,FL
Summary
Strong and lengthy background both operations management and sales. Creative enterprise representative with an impressive track record of improving sales, streamlining systems, and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
37
37
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Manager
Delivery Dudes
Delray Beach, FL
05.2015 - Current
- Grew and managed my book of clients from 213 to over 300 with $2.25 Million in annual revenue.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support project rollout.
Regional Operations Manager
Delivery Dudes
Delray Beach, FL
05.2015 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Promoted positive customer experience through day-to-day supervision and management of our logistics and customer service facilities.
- Recruited, hired, coached, and trained team members.
- Managed 22 team members across 3 departments, resulting in approximately $600K increase in annual revenue.
Beverage Manager
Max's Social House
Delray Beach, FL
09.2014 - 05.2015
- Oversaw design, build and construction of bar and physical beverage related equipment.
- Presented monthly P&L's to leadership.
- Hired, managed, and scheduled bar/wait staff of 22 team members.
- Designed beverage menus and developed craft cocktail program way ahead of its time for local market.
- Negotiated with wine, beer and alcohol purveyors to increase bottom line..
Manager/Server
13 American Table/32 East/Trattoria Romana
Boca Raton/Delray Beach, FL
07.2012 - 09.2014
- Worked at all 3 restaurants simultaneously in both managerial and server capacities.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Reconciled EOD receipts, and created accounting reports.
Assistant General Manager
Caffe Luna Rosa
Delray Beach, FL
09.2008 - 06.2012
- Mentored and motivated team members to succeed in challenging environments.
- Oversaw wine and liquor inventory by ordering precise quantities of stock.
- Opened and closed physical building and business days.
- Hired, trained, coached and terminated employees when necessary.
- Managed staff of 25+ team members.
Medical Device Sales Representative
Specialty Medical Products
Delray Beach, FL
07.2004 - 07.2008
- Met with physicians, directors and healthcare executives to successfully sell medical devices and training of same.
- Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closing sales.
- Captured interest with technical presentations and informative talks highlighting offerings such negative pressure wound devices and alternating pressure deices.
- Employed consultative strategies to build business revenue streams and increase Florida market share.
- Grew annual revenue by 40%.
Area Manager
Robico Shutters
Davie, FL
06.2003 - 07.2004
- Developed sales strategy based on research of home building data and market conditions.
- Acquired new client builders and managed book of 6 National and 17 local home builders.
- Planned with operations/installers to meet established schedules, factoring in customer demands and subcontractor delays.
- Gained needed expertise in S. Florida hurricane engineering requirements and technical layouts.
Technical Sales Representative
AER, Inc.
Fort Lauderdale, FL
01.2002 - 06.2003
- Researched public and private bids for environmental remediation.
- Interpreted architectural drawings and performed takeoffs to generated sales quotes and bids.
- Submitted bids to government agencies and private companies.
- Canvassed job sites to acquire 11 new contractor customers.
Owner
Metex Worldwide, Inc.
Fort Lauderdale, FL
05.1998 - 12.2001
- Founded and managed metal building products and manufacturing business, growing revenue to $320K in second year.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Bid, won, and managed construction projects from start to finish.
- Hired subcontractors, maintained project schedules, and delivered on-time completions.
- Lobbied state government representatives to asses project needs.
International Sales Representative
MBCI
Miami, FL
05.1997 - 07.1998
- Collaborated with National Sales Managers to make strategic sales decisions.
- Developed relationships with clients and potential clients to improve business growth.
- Met with architects and project managers to assist in specification writing.
- Performed take-offs and bid projects.
- Covered and traveled to 7 Spanish speaking nations of Central America and The Caribbean building book of customers from 0 to over 30 builders.
Regional Sales Representative
Berridge Manufacturing
Marietta, GA
04.1995 - 06.1997
- Developed relationships with 32 clients and potential clients to improve business growth.
- Exceeded established sales goals and increased client retention.
- Met with architects to assist in specification writing.
- Performed architectural drawing take-offs and bid projects.
- Conducted in office demonstrations to highlight features, answer architects' questions and answer concerns with extensive engineering/product knowledge.
Account Manager
Roofers Supplies
Bergenfield, NJ
06.1992 - 03.1995
- Secured 30+ new high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Negotiated prices for products and freights to effect highest return.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Education
Bachelor of Arts - International Relations
West Chester University of Pennsylvania
West Chester, PA 09.1988 - 05.1992
Skills
Operations
P&L Management
Start-Up experience
Delivery logistics
Sales expertise
Vendor management
Relationship building and rapport
Staff training/development
National accounts management
Reading blueprints
Estimating
Software
MS Office / Excel
Asana
Hubspot
Slack
Quickbooks
Retool
Docusign
PandaDoc
Google Suite
Timeline
Business Development Manager
Delivery Dudes
05.2015 - Current
Regional Operations Manager
Delivery Dudes
05.2015 - Current
Beverage Manager
Max's Social House
09.2014 - 05.2015
Manager/Server
13 American Table/32 East/Trattoria Romana
07.2012 - 09.2014
Assistant General Manager
Caffe Luna Rosa
09.2008 - 06.2012
Medical Device Sales Representative
Specialty Medical Products
07.2004 - 07.2008
Area Manager
Robico Shutters
06.2003 - 07.2004
Technical Sales Representative
AER, Inc.
01.2002 - 06.2003
Owner
Metex Worldwide, Inc.
05.1998 - 12.2001
International Sales Representative
MBCI
05.1997 - 07.1998
Regional Sales Representative
Berridge Manufacturing
04.1995 - 06.1997
Account Manager
Roofers Supplies
06.1992 - 03.1995
Bachelor of Arts - International Relations
West Chester University of Pennsylvania
09.1988 - 05.1992