Chris Miller

Store Manager

Boyd Cat

Nitro, WV

01.2005 - Current

Led daily operations of a 67 employee branch, ensuring timely service completion, scheduling, and communication
Led a 6 person parts team to ensure customer satisfaction and a great customer experience while maintaining stock levels and relevant part item stocking for the customer base we serviced
Oversaw and maintained profitability standard in a yearly budget that has increased from $6 million dollars in sales revenue in 2022, to $10.5 million dollar sales revenue in 2025.
Trained and mentored staff, fostering a culture of teamwork and accountability.
Implemented process improvements, enhancing customer service and operational efficiency.
Monitored sales performance, identifying trends to adjust strategies accordingly.
Oversaw compliance with safety regulations and company policies, maintaining a secure environment for staff and customers.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.