Christopher Raddatz
Sacramento,CA
Summary
Dynamic and results-driven professional with a proven track record at Hydra Logistics, enhancing customer satisfaction through expert account management and advanced technical knowledge. Skilled in data management and client service, I excel in strategic prioritization and problem-solving, significantly improving operational efficiency. My detail-oriented approach and strong verbal communication skills ensure outstanding service delivery and client relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hydra Logistics
08.2023 - Current
- Managed nationwide inbound and outbound shipments via rail and truck to Hydra Warehouse, McClellan, leveraging logistics software to optimize coordination with customers' shipping and receiving departments.
- Processed daily shipment requests and orchestrated product transfers using advanced inventory management systems between Hydra Warehouse, McClellan, and the customer's warehouse in Oroville, CA.
- Developed daily inventory pick sheets using Hydra's proprietary inventory management software, integrating with warehouse forklift management systems to ensure accurate staging of customer product requests.
- Generated bills of lading and manifests through customer-specific inventory management applications, ensuring compliance and accuracy for outbound shipments.
- Collaborated with Hydra's Transportation Department, using transportation management software to streamline the scheduling and tracking of outgoing customer loads.
- Conducted various data entry tasks and maintained database integrity across both Hydra's and customers' inventory management platforms.
- Produced and presented monthly inventory analytics reports, utilizing data visualization tools, for the customer's corporate inventory department manager.
Bartender
Sheraton Grand Sacramento
05.2019 - 01.2024
- Greet and serve customers in a friendly, professional manner.
- Crafted and served drinks following set guidelines.
- Resolve Wi-Fi connection difficulties for customers.
- Ensured consistent functionality of the POS system.
- Troubleshot hardware malfunctions effectively.
- Work with our IT team to ensure that all systems are up to date and secure.
- Ensured availability of necessary IT resources.
- Ensured strict compliance with health and safety protocols.
- Perform other duties as assigned.
Fingerprint Technician
Morphotrust USA
07.2013 - 05.2016
- Process fingerprints for various purposes, such as employment, licensing, and background checks.
- Ensure the accuracy and completeness of fingerprint submissions.
- Provide excellent customer service and support to clients and customers.
- Troubleshoot and resolve technical issues related to fingerprint processing and IT systems.
- Maintain and update fingerprinting software and equipment.
- Assist with maintaining and updating our database of client information and fingerprint records.
- Work with our IT team to ensure that all systems are up to date and secure
- Train and educate staff and customers on fingerprinting procedures and IT systems.
- Ensure compliance with all relevant regulations and standards.
- Perform other duties as assigned
Youth Aide
Family Support Services
11.2009 - 07.2011
- Assisted with implementation and management of youth program.
- Provide technical support to staff and youth participants, troubleshooting and resolving issues with hardware, software, and network connectivity.
- Maintain and update our technology equipment, ensuring that all devices are functioning properly, and are up to date with the latest software and security patches.
- Develop and implement training programs to educate staff and youth participants on best practices for technology use and safety.
- Manage our social media accounts and website, ensuring that content is up to date and engaging.
- Collect and analyze data on technology use in the program, making recommendations for improvements and upgrades as needed.
- Ensure compliance with all relevant regulations and standards
- Perform other duties as assigned
Education
Some College (No Degree) - Cyber Security
UC Davis
Skills
- Account Relationship Management
- Detail-Oriented
- Client Service Expertise
- Information Security
- Data Management Expertise
- Inbound Call Customer Support
- Strong Verbal Communication
- Linux Command Line Expertise
- Advanced MS Office Proficiency
- Data Entry Management
- Proficient in Customer Interaction
- POS System Management
- Advanced Technical Knowledge
- Analytical Problem Solving
- Account Management
- Strategic Prioritization Techniques
- Motivated Mindset
- Efficient Typing Ability
- Tactful and diplomatic
- Advanced Microsoft Excel
Certification
- California Driver's License, Driver's License, Valid
- Networking and Cybersecurity, 2023
- (ISC)² Candidate, 2022
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
Hydra Logistics
08.2023 - Current
Bartender
Sheraton Grand Sacramento
05.2019 - 01.2024
Fingerprint Technician
Morphotrust USA
07.2013 - 05.2016
Youth Aide
Family Support Services
11.2009 - 07.2011
- California Driver's License, Driver's License, Valid
- Networking and Cybersecurity, 2023
- (ISC)² Candidate, 2022
Some College (No Degree) - Cyber Security
UC Davis
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