Christopher Raines
Dallas,TX
Summary
Adept at client relationship building and resource allocation, I enhanced team productivity and customer satisfaction across roles, notably at Gage's Granite. Leveraging skills in safety compliance and attention to detail, I streamlined operations and exceeded client expectations, achieving significant repeat business and referrals.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Caldwell Exteriors
08.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Window Washing
Me
08.2023 - 10.2024
- Actively participated in ongoing training and skill development opportunities, resulting in continuous improvement of window washing techniques and safety knowledge.
- Demonstrated attention to detail with meticulous window washing, resulting in streak-free clarity.
- Exceeding client expectations every job.
Field Manager
Gage's Granite
09.2021 - 06.2024
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Reduced downtime by proactively addressing equipment maintenance and repair needs, keeping projects on schedule.
- Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
- Oversaw successful completion of numerous field projects, maintaining strict adherence to timelines and budgets.
- Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
Car Detailer
Me
03.2020 - 09.2021
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
Food Runner
Top Golf
04.2019 - 04.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Education
High School Diploma -
Bishop Lynch
Dallas, TX05-2021
Skills
- Client Relationship Building
- Deadline Adherence
- Safety Compliance
- Resources Allocation
- Estimations and quotes
- Contract bidding
- Work inspections
- Sell services
- Attention to Detail
- Problem-Solving
- Decision-Making
Timeline
Independent Contractor
Caldwell Exteriors
08.2024 - Current
Window Washing
Me
08.2023 - 10.2024
Field Manager
Gage's Granite
09.2021 - 06.2024
Car Detailer
Me
03.2020 - 09.2021
Food Runner
Top Golf
04.2019 - 04.2020
High School Diploma -
Bishop Lynch
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