Christopher Rains
Monroe,MI
Summary
Proven leader in operational efficiency and team coordination, leveraging skills in dispatch coordination and customer relations to drive success at Lake Erie Transit. Excelled in route planning and service coordination, enhancing productivity and customer satisfaction. Expert in database management and adept at fostering professional relationships, significantly improving operational workflow.
Volunteered for special work events "shop with a cop" along with providing various tours of the city; including Gov. Gretchen Whitmer.
Overview
22
22
years of professional experience
Work History
Dispatcher/Transit Bus Driver
Lake Eire Transit
07.2008 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of multiple busses and company vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations. Both in dispatching and driving the bus.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Scheduled and organized driver routes.
- Assisted in resolving customer complaints and grievances.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Aided passengers with disabilities or special needs.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Monitored vehicle locations to coordinate timely arrivals.
Machine Operator/Lead Operator
Clean Tech
07.2002 - 01.2007
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
- Documented plant activities in logs and detailed concerns and issues prior to distributing reports to manager.
- Properly set up machines at beginning of each shift and verified function.
- Supported management decision-making by compiling operational and production data into daily logs.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Performed safety checks on machines and production equipment.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Complied with company and OSHA safety rules and regulations.
- Placed orders for materials and equipment with vendors.
- Suggested specific ideas for process, productivity and safety improvements.
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
Education
No Degree - General Studies
Monroe County Community College
Monroe, MIClass A Drivers License - CDL A
Trainco
Taylor, MI06.2007
Skills
- Dispatch Coordination
- Work Order Management
- Service Coordination
- Route Navigation
- Customer Relations
- Data Entry/Payroll
- Database Management
- Schedule Management
- Updating logs
- Dispatching procedures
- Schedule Coordination
- Incident Reporting
- Route Planning
Timeline
Dispatcher/Transit Bus Driver
Lake Eire Transit
07.2008 - Current
Machine Operator/Lead Operator
Clean Tech
07.2002 - 01.2007
No Degree - General Studies
Monroe County Community College
Class A Drivers License - CDL A
Trainco
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