Christopher Ramey
Imperial,MO
Summary
21 Year Employee that has worked my way to the top of my field at my current Employer. I have taken on and successfully learned and mastered all skills and cross trained into a minimum of 5 different job classifications. Being able to be well versed in many platforms, allows my company to utilize my skills in various different work scenarios.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Service Returns Technician/Final Quality Inspector
Browning Arms Company
08.2002 - Current
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Examined Firearms and Outdoors products for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Process all incoming Replacements/Refunds/Credits of Serialized Specific Firearms and Outdoor products.
- Generated all outgoing Quotes regarding the Serialized Specific Firearms being quoted for repair.
- Service Writing of all customer specific information pertaining to each service order, into company database, using such programs as Oracle, Manhattan, and Oracle based Service Tracking Programs.
- Direct contact at Walk Up Customer Window for 15 years pre-Covid.
- Phone to Phone Customer Service Skills. Direct Customer Contact pertaining to Individual Service Orders and Technical Service calls.
- Coordinated Large Returns/Recalls with our worldwide locations via direct communications through Email & Phone for our Canadian, European, and North American Facilities. Once received processed the returns back into our inventory and assigned proper refunds and credits to the Customer accounts.
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of returns.
Education
No Degree - Computer Information Technologies
Springfield Technical School
Springfield, MONo Degree - General Studies
Jefferson College
Hillsboro MissouriHigh School Diploma -
Herculaneum High School
Herculaneum, MO07.1998
Skills
- Quality Control
- Reporting and Analysis
- Visual Inspection
- Reading Comprehension
- Corrective Action Recommendations
- Packaging and Shipping Support
- Inspection and Examination
- 70wpm Data Entry
- Customer Service Direct Contact & Phone Skills
- Experience processing Orders and Returns of High Value Orders
- Service Writing
- Quote Preparation
Timeline
Service Returns Technician/Final Quality Inspector
Browning Arms Company
08.2002 - Current
No Degree - Computer Information Technologies
Springfield Technical School
No Degree - General Studies
Jefferson College
High School Diploma -
Herculaneum High School
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