Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ramos

Woodmere,NY

Summary

Dedicated and adaptable IT professional with over 15 years of combined experience in customer-facing roles and technical support. Transitioned from a 12-year career as a trusted doorman - where I also provided general IT support for building operations - into a formal role in end-user technology and helpdesk support in a fast-paced trading floor environment over the past 3 years. Known for a strong work ethic, and a proactive approach to problem-solving. Experienced in resolving a wide range of hardware, software, and connectivity issues under pressure, with a strong emphasis on maintaining uptime and meeting strict SLAs. Recognized for my ability to communicate clearly with users at all levels, prioritize tasks effectively, and deliver consistent, high-quality support in dynamic settings.

Overview

15
15
years of professional experience

Work History

Vice President - End User Technology

Santander US
06.2024 - Current
  • Hired full-time by Santander after supporting their trading floor as a contractor through managed service provider, Thrive Networks, Inc.
  • Continue to provide hands-on, real-time support to traders and front-office staff in a fast-paced, high-pressure environment.
  • Troubleshoot Bloomberg terminals, multi-monitor desktop setups, Office 365, trading applications and market data systems.
  • Assist with onboarding/offboarding processes and maintain desktop standards in compliance with internal policies.

Technical Support Engineer - Trade Floor Support

Thrive Networks Inc.
04.2022 - 06.2024
  • Assigned to Amherst Pierpont Securities (acquired by Santander Group) to provide day-to-day end-user and trading floor support.
  • Troubleshoot and resolve issues related to desktops, multi-monitor trading workstations, Bloomberg terminals, Microsoft Office applications, market data feeds, and VoIP/telephony systems.
  • Manage user accounts, profiles, and group policies via Active Directory and Exchange/Office 365.
  • Support critical business applications including Bloomberg, Eikon, and proprietary trading platforms, often under time-sensitive and high-stress conditions.
  • Provide mobile device support for traders, executives, including remote access, email, and secure communications.
  • Coordinate with infrastructure and application teams to escalate and resolve issues beyond first-line support.
  • Execute onboarding and offboarding processes, including setup and teardown of user accounts, trading hardware, and compliance software.
  • Maintain documentation and update tickets in ServiceNow and Jira, ensuring adherence to ITIL standards and regulatory compliance.

Head Doorman/General IT Support

Fifty-Five Corporation
06.2016 - 04.2022
  • Selected as Head Doorman after demonstrating ability to learn quickly and work in organized manner.
  • Manage, schedule and determine workload for 8-member doorman team.
  • Report and document maintenance requests and schedule appropriate services.
  • Use Building Link Suite to maintain resident database of personal information, repairs and lease agreements.
  • Review time records for 8 employees to verify accuracy of information.
  • Perform calculations in overtime, vacation and sick hours to provide accurate data to payroll department.

Doorman/General IT Support

Fifty-Five Corporation
06.2010 - 06.2016
  • Respond to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Monitor and control building access and remain vigilant of non-residents' purpose for being on property.
  • Answer lobby phone calls using standard professional greeting and assist callers with directions or instructions for building.
  • Assist with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Acknowledge and greet building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Orchestrate building safety and security measurements, including guest registration, calling residents to announce visitors and other methods to maintain security and protect residents.
  • Organize resident keys in systematic order for timely acquisition and delivery.
  • Introduced Building Link infrastructure and management tools to create and manage building events including package and key logs.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding.
  • Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor Of Technology - Computer Systems

New York City College of Technology of The City University of New York
Brooklyn, NY
05.2021

Skills

  • Hardware and software installation
  • Peripheral install and repair
  • Mobile devices (MDM, Microsoft Intune)
  • Active Directory (User/Group Management)
  • Knowledge of O365
  • Network Connectivity (LAN/Wi-Fi Troubleshooting)
  • Remote Support Tools (eg, SCCM, PDQ, TeamViewer)
  • Printer & Scanner Support
  • IT Ticketing Systems (ServiceNow, Jira)
  • Application Support (including Bloomberg, Microsoft Office Suite, Tradeweb, ION, and other market-data apps)
  • Beginner level Java, Powershell scripting

Timeline

Vice President - End User Technology

Santander US
06.2024 - Current

Technical Support Engineer - Trade Floor Support

Thrive Networks Inc.
04.2022 - 06.2024

Head Doorman/General IT Support

Fifty-Five Corporation
06.2016 - 04.2022

Doorman/General IT Support

Fifty-Five Corporation
06.2010 - 06.2016

Bachelor Of Technology - Computer Systems

New York City College of Technology of The City University of New York

Similar Profiles

CREATE PROFILE
Christopher Ramos