Christopher Rankine
Territory Sales Manager
Cocoa,FL
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Area Sales Manager
MarketSource
Orlando, FL
11.2022 - Current
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
Cable Installation Technician
Morse Communication
Cape Canaveral, Florida
08.2022 - 11.2022
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Highlighted equipment features and addressed client inquiries.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables with volt-OHM meters.
- Set up switching devices for communication systems.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Read blueprints and schematics to correctly place equipment.
Retail Sales Consultant
AT&T Mobility
Melbourne, FL
08.2021 - 02.2022
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Exceeded sales goals by 40% utilizing exemplary customer service skills.
Territory Sales Manager (LG Rep)
MarketSource/LG Electronics
06.2019 - 04.2021
- Strategic Prospecting Skills, Rapport Building on Call, Qualification Questioning, Organization, Stock Checking, Time Management Advanced, Travel throughout assigned territory to train and support carrier reps daily (Verizon, AT&T, T-Mobile, Metro by T-Mobile, Cricket and Boost).
- Develop strong business relationship with over 60 retail stores.
- Continuously train and coach 200+ employees on monthly basis.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitor competitors sales data.
- Conduct daily presentations on new devices, highlight specifications and feature benefits to customers.
- Assist with pitching and selling devices during daily visits with manager approval.
- Maintain solid working relationships with customers by ensuring that their needs are met and resolve complaints swiftly.
- Consistently grew sales 10% monthly.
- Submit daily and weekly sales report.
- Held myself accountable.
- Able to convert all field duties to remote duties due to pandemic.
- Called over 50 stores daily, held weekly zoom meetings to train and promote daily agenda.
- Managed and motivated sales team to increase revenue 50% in 3 months.
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings with store reps and managers to identify techniques to overcome sales obstacles.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Wedding DJ
DJ Shane Entertainment
01.2013 - Current
- Emcee functions such as weddings, bridal shows, company parties and birthday parties.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Created engaging introductions for music, guests and other features throughout show.
- Increased sales by 10% year over year by strategically marketing to past clients.
Mobile Expert
T-Mobile USA
10.2018 - 06.2019
- Provided exceptional customer service to individuals store visiting.
- Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
- Participate in marketing efforts to solicit new business, including but not limited to outbound calling,.
- Community involvement, outreach programs, and promoting our brand inside and outside of store/retail location.
- Assist with all functions within store in compliance with policies and procedures.
- Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
- Build customers confidence by making their experience comfortable, simple and solving their issues.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted 50-100 customers per day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings
- Performed in-store product demonstrations at assigned events
Store Manager
Verizon / Victra
12.2014 - 10.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- In some cases, oversee District and local Store Managers.
- Hosted monthly webinars witch district of 8 stores (50+ reps) to review monthly and quarterly performances.
- Assess strengths and weaknesses of sales team, meet with reps one-on-one weekly to review performance.
- Develop sales strategies to acquire new customers or clients.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Managed daily operations, scheduling, inventory counts, stock balance and ordering products based on customer needs.
- Provide daily report of field sales success and communicate data to superiors.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Front Desk Agent
Radisson Resort At The Port
01.2013 - 12.2014
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Answered multi-line phone system and greeted callers enthusiastically.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Entertainment Coordinator
Sandals Negril Beach Resort & Spa
10.2009 - 08.2012
- Greeted guest, conducted daily orientations around property and provided general information while keeping guests entertained.
- Choreographed dance routines, performed in weekly talent shows including dancing and acting.
- Emceed events: nightly productions, cabaret performances, dance parties and games.
- Improved recreational programming based on feedback from customers and employees.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation
- Worked flexible hours; night, weekend, and holiday shifts
- Oversaw daily operations to ensure high levels of productivity
Education
Associate of Science - Architectural Drafting Technology
University of Technology
Jamaica 09.2008 - 12.2010
Skills
- Closing techniques
Goals and performance
Business development and planning
Staff Management
Product and service sales
Team leadership and coaching
Budgeting and reporting
Time Management
Territory Management
Operations
Account management
Sales presentations
Sales Reporting
B to B sales
Timeline
Area Sales Manager
MarketSource
11.2022 - Current
Cable Installation Technician
Morse Communication
08.2022 - 11.2022
Retail Sales Consultant
AT&T Mobility
08.2021 - 02.2022
Territory Sales Manager (LG Rep)
MarketSource/LG Electronics
06.2019 - 04.2021
Mobile Expert
T-Mobile USA
10.2018 - 06.2019
Store Manager
Verizon / Victra
12.2014 - 10.2018
Front Desk Agent
Radisson Resort At The Port
01.2013 - 12.2014
Wedding DJ
DJ Shane Entertainment
01.2013 - Current
Entertainment Coordinator
Sandals Negril Beach Resort & Spa
10.2009 - 08.2012
Associate of Science - Architectural Drafting Technology
University of Technology
09.2008 - 12.2010
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