Christopher Ransom
Pinellas Park
Summary
Dynamic Sales Representative Supervisor at Prime Communications AT&T, skilled in team building and sales strategy. Achieved revenue growth through effective training and performance management, while enhancing customer satisfaction. Proficient in CRM and relationship selling, fostering long-term client partnerships and exceeding sales targets consistently.
Overview
6
6
years of professional experience
Work History
Sales Representative Supervisor
Prime Communications AT&T
Clearwater, FL
09.2024 - 03.2026
- Supervised daily sales operations to ensure team performance and customer satisfaction.
- Trained and mentored new sales representatives, enhancing product knowledge and sales techniques.
- Developed and implemented strategies to improve team productivity and drive revenue growth.
- Analyzed sales data to identify trends and inform decision-making for inventory management.
- Coordinated with marketing teams to execute promotional campaigns that boosted store visibility.
- Conducted regular performance evaluations to provide constructive feedback and support employee development.
- Optimized scheduling processes to align staffing levels with peak business hours effectively.
- Resolved escalated customer issues, reinforcing commitment to exceptional service standards.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Set realistic yet challenging goals for sales representatives, inspiring them to reach their full potential.
- Enhanced customer satisfaction by addressing concerns promptly and implementing proactive solutions.
- Generated new leads by conducting market research and identifying potential growth opportunities.
- Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
- Increased average deal size through strategic upselling techniques taught during regular training sessions.
- Reduced employee turnover by fostering a positive work environment where teamwork was prioritized over individual success.
- Conducted performance evaluations for each sales representative, providing constructive feedback for improvement.
- Mentored new hires on company policies, procedures, and best practices to expedite their integration into the team.
- Trained, coached, and mentored new sales associates for maximum performance.
Cashier
AutoZone
Pinellas Park, FL
04.2020 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Assisted in restocking merchandise, enhancing store presentation and inventory levels.
- Collaborated with team members to streamline checkout processes during peak hours.
- Implemented best practices for handling cash and credit card payments securely.
- Monitored product displays to ensure compliance with promotions and pricing accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Pinellas Park, FL
11.2020 - 04.2021
- Trained new cashiers on operational procedures and customer service standards.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
High School Diploma -
Dixie Hollands Highschool
St. Petersburg, FL01.2019
Skills
- Sales presentations
- CRM proficiency
- Cold calling
- Territory management
- Stockroom management
- Sales pipeline management
- Team building
- Key account management
- Objection handling
- Sales planning
- Customer retention
- Closing techniques
- Performance management
- Upselling strategies
- Account management
- Relationship selling
- Competitor analysis
- Sales closing
- Business development
- Revenue generation
- Sales pipeline development
- Sales program creation
- Lead generation
- Floor operations
- Sales analytics
- Hospitality and accommodation
- Associate coaching
- Sales supervision
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Decision-making
- Relationship building
- Sales targeting
- Sales operations
- Self motivation
- Sales process
- Goal setting
- Professionalism
- Sales strategy
- Inventory management
- Adaptability
- Written communication
- Training development
Languages
Spanish
Professional Working
Timeline
Sales Representative Supervisor
Prime Communications AT&T
09.2024 - 03.2026
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
11.2020 - 04.2021
Cashier
AutoZone
04.2020 - 01.2023
High School Diploma -
Dixie Hollands Highschool