Chris Rash
Fargo,USA
Summary
Knowledgeable aspiring Area Manager with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.
Overview
12
12
years of professional experience
Work History
Process Assistant, Learning Trainer, Associate
Amazon
07.2023 - Current
- Developed and implemented training programs to enhance employee knowledge and skills.
- Facilitated workshops on operational best practices and safety protocols for diverse teams.
- Executed onboarding with high engagement score
- Mentored junior trainers, fostering a collaborative learning environment and continuous improvement.
- Led initiatives to incorporate technology into training sessions, increasing efficiency and decreasing violations
- Collaborated with management to develop targeted training programs for improved employee performance
- Led projects that have improved training intake tickets reducing inaccuracies
Content Creator
Twitch
06.2018 - Current
- Developed engaging multimedia content tailored for diverse audiences across multiple platforms.
- Collaborated with cross-functional teams to produce high-quality live streams and video content.
- Analyzed viewer engagement metrics to refine content strategies and enhance audience retention.
- Mentored junior creators, providing guidance on best practices for content development and community engagement.
- World leader in audience engagements (2x)
Customer Service Representative
Midco
11.2020 - 05.2021
- Performed high level of service to residential customer base
- Analyzed customer inquiries and provided solutions
- Resolved customer calls above company standards
- Resolved customer inquiries through effective communication, ensuring satisfaction and retention.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Streamlined complaint resolution processes, enhancing overall service efficiency.
Hobby Center Manager
Games Workshop, Warhammer
06.2018 - 09.2020
- Instruction to classes of various sizes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented marketing initiatives that increased foot traffic and sales within the Hobby Center, some campaigns increasing monthly sales over 25%.
- Coordinated events and workshops, enhancing customer loyalty and community engagement within the center.
- Oversaw budgeting processes, maintaining financial discipline across all store operations.
- Coordinated promotional events, increasing store visibility and attracting new customers.
- Led Hobby Center to over 15% sales increases year over year.
Duty Manager
Compcon Tech (Microsoft)
08.2017 - 03.2018
- Research and delegate premier support issues.
- Collaborated with cross-functional teams to address complex customer challenges effectively.
- Ensure all security procedures are being followed.
- Research, communicate and troubleshoot with customer inquiries.
- Facilitate international help support for urgent matters.
Enterprise Security Analyst I
Noridian Healthcare Solutions/BCBS
11.2013 - 08.2017
- Analyzed security incidents to identify vulnerabilities and improve response protocols.
- Trained staff on best practices for data protection and incident reporting procedures.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
Skills
- Verbal and written communication
- Workflow management
- Process improvement
- Efficient data input
Timeline
Process Assistant, Learning Trainer, Associate
Amazon
07.2023 - Current
Customer Service Representative
Midco
11.2020 - 05.2021
Content Creator
Twitch
06.2018 - Current
Hobby Center Manager
Games Workshop, Warhammer
06.2018 - 09.2020
Duty Manager
Compcon Tech (Microsoft)
08.2017 - 03.2018
Enterprise Security Analyst I
Noridian Healthcare Solutions/BCBS
11.2013 - 08.2017
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