Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Rayborn

Cordova,TN

Summary

Dynamic leader with a track record at United Rentals, excelling in branch operations management and employee development. Enhanced customer satisfaction and team performance through effective coaching and mentoring. Skilled in fostering customer relationships and executing strategic initiatives to surpass objectives.

Overview

9
9
years of professional experience

Work History

Branch Manager

United Rentals
03.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager

United Rentals
04.2023 - 02.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Manager in Training

United Rentals
07.2022 - 04.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.

Head Football Coach

Manassas High School
08.2021 - 07.2022
  • Managed administrative tasks, such as scheduling, budgeting, and roster management to ensure smooth operations for the football program.
  • Emphasized character development in athletes through teaching responsibility, accountability, hard work, respect for others, leadership skills that extend beyond the field of play.
  • Enhanced player skill development with targeted coaching sessions and personalized feedback.
  • Promoted football program to administrators, families and community.
  • Secured funding for program improvements through effective budget management and fundraising efforts.
  • Elevated overall athletic performance with comprehensive strength, conditioning, nutrition, and mental training programs.

Physical Education Teacher/Assistant Football Coach

Gulfport School District
04.2018 - 05.2021
  • Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
  • Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
  • Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
  • Integrated character education principles into daily lessons, instilling values such as teamwork, perseverance, responsibility, and sportsmanship in students.

Physical Education Teacher/Assistant Football Coach

McComb School District
08.2015 - 05.2021
  • Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
  • Scouted opposing teams to help build effective gameplay strategies.
  • Collaborated with coaching staff to develop innovative playbooks, keeping opponents off balance.
  • Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.

Education

Bachelor of Science - Health Sciences

Lane College
Jackson
05.2014

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Coaching and Mentoring
  • Relationship Management
  • Employee Development

Timeline

Branch Manager

United Rentals
03.2024 - Current

Branch Manager

United Rentals
04.2023 - 02.2024

Manager in Training

United Rentals
07.2022 - 04.2023

Head Football Coach

Manassas High School
08.2021 - 07.2022

Physical Education Teacher/Assistant Football Coach

Gulfport School District
04.2018 - 05.2021

Physical Education Teacher/Assistant Football Coach

McComb School District
08.2015 - 05.2021

Bachelor of Science - Health Sciences

Lane College

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Christopher Rayborn