Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher R. Blackman

Austin,TX

Summary

Customer-focused professional with over 15 years of experience in high-volume service roles across hospitality, real estate, and healthcare. Proven leader and communicator, adept at team coordination, client satisfaction, and conflict resolution. Recognized for exceeding performance goals, training team members, and building positive customer experiences in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Bartender Shift Manager

Drifters Social
06.2024 - Current


  • Supervised bar operations, ensuring compliance with safety and health regulations
  • Trained and mentored new bartenders, enhancing team performance and service quality
  • Managed inventory levels, optimizing supply chain processes for efficient ordering
  • Collaborated with management to develop promotional events, driving sales growth
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.

Consumer Success Representative

Realtor.com
01.2022 - 11.2023
  • Connected customers with real estate professionals, offering tailored support
  • Maintained legal transparency and compliance with service guidelines
  • Met and exceeded quality and productivity goals, ranking in the top 15% of over 400 peers
  • Developed and maintained strong relationships with clients, ensuring effective communication throughout the buying process.

Customer Service Lead / Social Media Coordinator

Longhorn Health Solutions
12.2018 - 11.2021
  • Oversaw daily service operations for a 20+ member team
  • Created and evaluated reports to track KPIs and service efficiency
  • Led employee training initiatives and process updates
  • Managed customer communications across Facebook, Instagram LinkedIn and email
  • Led customer service team in achieving operational excellence and enhancing client satisfaction.
  • Developed and implemented training programs to improve staff performance and service quality.


Leasing Professional

AMLI Residential
07.2016 - 11.2018
  • Guided clients through the leasing process, resulting in over $1 million in property sales
  • Managed leasing process, ensuring compliance with company policies and local regulations.
  • Developed strong relationships with prospective residents, providing exceptional customer service throughout leasing cycle.
  • Coordinated property tours and presentations, effectively showcasing community features to potential tenants.
  • Implemented marketing strategies to enhance property visibility and attract qualified leads.
  • Analyzed market trends to adjust pricing strategies and maintain competitive positioning within the industry.

Education

University of Texas at San Antonio

Skills

  • Customer Service Leadership
  • Team Training & Supervision
  • High-Volume Service Operations
  • CRM & Call Center Tools
  • Conflict Management
  • Sales & Client Retention
  • Reporting & Performance Analysis
  • Upselling strategies
  • Scheduling staff
  • Outgoing personality
  • Inbound sales
  • Sales conversions

Accomplishments

  • Black Belt in Tae Kwon Do
  • Graduated from Shaw Academy in Social Media for Business

Timeline

Bartender Shift Manager

Drifters Social
06.2024 - Current

Consumer Success Representative

Realtor.com
01.2022 - 11.2023

Customer Service Lead / Social Media Coordinator

Longhorn Health Solutions
12.2018 - 11.2021

Leasing Professional

AMLI Residential
07.2016 - 11.2018

University of Texas at San Antonio