Summary
Overview
Work History
Education
Skills
AREAS OF EXPERTISE
Languages
Timeline
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CHRISTOPHER READY

Allison Park

Summary

Systems engineering professional prepared for high-impact roles. Extensive experience in developing and optimizing system infrastructures. Strong focus on team collaboration and adaptability to evolving project requirements. Skilled in problem-solving and strategic planning.

Overview

10
10
years of professional experience

Work History

Sr Systems Engineer – Edge Products

Ribbon Communications
06.2019 - Current
  • Company Overview: Ribbon Communications develops hardware and software solutions for telecommunications networks consisting primarily of Session Border Controllers.
  • Consult with Service Provider and Enterprise clients on the use of Session Border Controllers for voice services.
  • Create technical documentation for client deployments.
  • Provide technical guidance on configuration management for mass deployment over hundreds of sites.
  • Installation guidance and support for Linux based management platform.
  • Developed pre-sales presentations for perspective clients.
  • Tested new feature requests prior to delivery to customer.
  • Worked closely with Technical Support Center on customer support issues until resolution.
  • Key Highlights:
  • Subject Matter Expert Systems Engineer for EdgeMarc & EdgeView product lines.
  • Helped closed multiple accounts with over 200+ sites deployed.
  • Primary SE in developing Cloud-Hosted management platform.

Principle Voice & Data Services Consultant

Everest Communications Group
05.2017 - 06.2019
  • Company Overview: Everest Communications Group caters to small business and developing Managed Service Providers focused on delivering hosted voice services as a solution.
  • Developed sales program for SBCs supporting System Integrators & Resellers with small business voice services.
  • Technical lead for AudioCodes & Sonus Session Border Controller/Gateway products.
  • Engineered voice & data service connectivity, call centers and hosted customers.
  • Consult with clients on the use of SBC/Gateways to secure voice services.
  • Lead engineer supporting both hosted and managed 3CX VoIP PBX services.
  • Deployed & support Skype for Business/Lync on-premise and as a hosted managed service.
  • Schedule and manage deployment of client VoIP implementations from planning phase through test and turn up.
  • Troubleshoot service deficiencies as required using various network tools.
  • Create detailed client documentation per site using Microsoft Visio.
  • Key Highlights:
  • Introduced Linux based hosted voice services.
  • NAS Storage and Windows Server Administration for Small Business Networks.
  • Primary role in growth of hosted PBX and SIP trunk services.

Director of Professional Services

CCG Telecom
07.2015 - 04.2017
  • Company Overview: CCG Telecom is a reseller of network products with a focus on AudioCodes Session Border Controllers for use within Enterprise networks.
  • Managed a team of four UC Engineers, while ensuring professional development through cross training.
  • Technical lead for Skype for Business design and deployment into client networks.
  • Technical lead for AudioCodes & Sonus Session Border Controller/Gateway products.
  • Consult on the use of Session Border Controller and Gateways as they relate to Skype for Business.
  • Configure and deploy SBC, Gateways that inter-connect legacy PBX’s with Skype for Business servers.
  • Product demonstrations via remote web sessions.
  • Key Highlights:
  • Developed best practices for documentation of client S4B network deployments.
  • Standardized deployment services through template-based configuration.
  • Played a key role in growth of Skype for Business private practice.
  • Deployed High Availability AudioCodes M9K into Veterans Administration Call Centers.

Education

Associate Degree in Accounting -

Bay State College
Boston, MA

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Visio, Salesforce, JIRA
  • Open Source Management Platforms: Nagios, OS Ticket, SuiteCRM
  • Process documentation
  • Project management
  • Cloud services
  • Infrastructure management

AREAS OF EXPERTISE

Session Border Controllers | VoIP Gateways | VoIP PBX | Legacy Telecom | Enterprise Networking

Languages

English
Full Professional

Timeline

Sr Systems Engineer – Edge Products

Ribbon Communications
06.2019 - Current

Principle Voice & Data Services Consultant

Everest Communications Group
05.2017 - 06.2019

Director of Professional Services

CCG Telecom
07.2015 - 04.2017

Associate Degree in Accounting -

Bay State College

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