Christopher Reeder
Hemet
Summary
Results-driven Desktop Support Engineer with expertise in optimizing response times through effective ticketing system management at Moog. Proficient in technical support, network troubleshooting, and customer service, consistently achieving high satisfaction levels. Strong collaborator focused on strategic objectives and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Desktop Support Engineer
Moog
Torrance
02.2020 - 09.2020
- Leveraged ticketing systems to monitor and prioritize support requests, enhancing response times and resolution rates.
- Participated in IT projects related to desktop support services.
- Resolved network connectivity issues for local area networks and wide area networks.
- Installed and configured computer systems, printers, and other peripherals.
- Installed, configured and maintained computer hardware, software and peripherals.
Desktop Support Engineer
Franks Cane and Rush
Huntington Beach
07.2008 - 01.2018
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Service Representative
Electric Cart Warehouse
Costa Mesa
03.2006 - 08.2007
- Processed special orders in person and via telephone, generating monthly revenue growth.
- Facilitated customer inquiries by providing price checks and assisting with heavy items.
- Identified upselling opportunities based on customer needs to enhance sales volume.
- Monitored customer satisfaction through surveys and feedback forms for service improvement.
Customer Service Representative
C
Huntington Beach
12.2003 - 03.2006
- Delivered product and service information to customers, facilitating informed decision-making.
- Maintained high-quality control standards to minimize downtime and maximize revenue.
- Engaged with customers via phone and in person to process orders and provide information.
- Cultivated strong customer relationships through personalized assistance and dedicated support.
Education
Some College (No Degree) - Information Technology
Vanguard University
Costa Mesa, CASome College (No Degree) - Computational Science
Fullerton College
Fullerton, CASkills
- Technical support and troubleshooting
- System configuration
- Customer service
- Data analysis
- Inventory management
- Problem solving
- Team collaboration
- Microsoft Windows and Office proficiency
- Network troubleshooting
Timeline
Desktop Support Engineer
Moog
02.2020 - 09.2020
Desktop Support Engineer
Franks Cane and Rush
07.2008 - 01.2018
Customer Service Representative
Electric Cart Warehouse
03.2006 - 08.2007
Customer Service Representative
C
12.2003 - 03.2006
Some College (No Degree) - Information Technology
Vanguard University
Some College (No Degree) - Computational Science
Fullerton College
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