Leila Espinoza
Tampa,FL
Summary
Proven Legal Assistant with a track record of enhancing client satisfaction at Garvin Injury Law through effective case management and stellar client communication. Adept at document preparation and leveraging Microsoft Office for efficiency. Recognized for fast learning and fostering teamwork, significantly improving office operations and client relations.
Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Overview
2
2
years of professional experience
Work History
Legal Assistant
Garvin Injury Law
10.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Conducted comprehensive legal research to inform decision-making, utilizing both online databases and traditional resources.
Receptionist
Leeder Law Firm
07.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Support Lead
Five Below
09.2022 - 07.2024
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
Education
High School Diploma -
Piper High School
Sunrise06-2024
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Client communication
- Document preparation
- Case management
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Garvin Injury Law
10.2024 - Current
Receptionist
Leeder Law Firm
07.2024 - 10.2024
Support Lead
Five Below
09.2022 - 07.2024
High School Diploma -
Piper High School
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