Christopher Reindle

Providing Project and Program Manager support to device repair operations in Sprint/T-Mobile, AT&T and Asurion retail store locations nationally. Interfaced directly with supporting Vendors, representing the business and ensuring the needs of the business were met. Launched critical initiatives that impacted all locations, receiving recognition from internal Teams and external entities for on schedule launch and successful results:

• Fielding of Macbooks to 450 Sprint stores, to perform diagnostics required by Apple during the repair of iPhones displays in the stores. Through direct work with Apple, Sprint and internal Teams, was able to launch use of the Macbooks on schedule, with high compliance (according to Apple) for execution of the required diagnostics. Personally received a monetary bonus from Asurion for outstanding work performance for this initiative.
• Fielded additional equipment and processes to support additional diagnostic requirements from Apple. The potential risk from a failed launch was the stoppage of approximately 800 repairs jobs daily, across the program. Took the Lead role for Asurion to launch the initiative, supporting all aspects of training development, communication, reverse logistics and process development. The initiative was launched on schedule and received recognition was received from Apple, Sprint and Asurion leaders for my personal involvement with the launch.

Lead a team of approximately 170 employees, including 15 direct reports, across 35 store locations in a 4-state geography.

• Maintain a structure of scheduled performance evaluations for all team members that provide for constant individual growth and improvement. Facilitate yearly, Annual Compensation Reviews that fairly distribute compensation treatments across an approximately $1.5M team payroll.
• Partner with the store, district, area and regional management teams to ensure that team members have positive and productive work environments for maximum results.
• Provided technical assistance and expertise in support of approximately 1,200 Sprint retail and indirect store locations, staff and management teams nationally.

Results: Team ranked #1 nationally in performance (out of approximately 90 peers) in 2006. Received national recognition for outstanding Employee Satisfaction Survey results.

Trainee and Instructor for Advanced Airborne School :: Fort Bragg - U.S. Army Garrisions:

• Airborne Paratrooper|Parachutist responsible for the training and teaching Army techniques for effectively jumping from airplanes from 1250+ feet in the air.
• Responsible for transforming soldiers who enter Army Airborne School into Paratroopers and managing Airborne jump operations in Airborne units across all branches of services