Christopher Reiner
Houston,TX
Summary
Dynamic individual with hands-on experience in Golf Genius and Golf Tournament Operations. Talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Tournament Operations Manager
The Clubs of Kingwood
Houston, TX
01.2024 - Current
- Manage and operate 8 member golf leagues, overseeing scheduling, scoring, player communication, and weekly event logistics.
- Plan and execute large-scale golf tournaments and outside outings hosting up to 700+ guests, coordinating course operations from setup through event completion.
- Collaborate with Food & Beverage, golf operations, and other departments to ensure seamless event execution and high-quality guest experiences.
- Serve as the primary point of contact for tournament organizers, handling event planning, logistics, and on-site problem solving.
- Coordinate tournament formats, pairings, scoring systems, prize distributions, and pace-of-play management.
- Deliver an exceptional level of customer service, ensuring member and guest satisfaction through attentive communication and efficient event management.
Assistant Golf Professional
Deerwood Club
Houston, TX
08.2017 - 01.2024
- Coordinated tournament operations, ensuring seamless execution of events and participant satisfaction.
- Mentored junior staff on customer service best practices, fostering a collaborative team environment.
- Enhanced operational efficiency by streamlining scheduling processes for lessons and tee times.
- Developed promotional materials to increase participation in club events and activities.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
Golf Shop Attendant
The Clubs of Kingwood
Houston, TX
06.2014 - 08.2017
- Assisted customers with product selection and inquiries, ensuring exceptional service experiences.
- Maintained inventory levels through regular stock assessments and organized displays for optimal presentation.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to create engaging promotional events, driving customer engagement and sales.
- Trained new staff on shop procedures and customer service standards, fostering a knowledgeable team environment.
Outside Services Attendant
The Clubs of Kingwood
Houston, TX
09.2012 - 06.2014
- Provided exceptional customer service to enhance member experience at outdoor facilities.
- Maintained cleanliness and organization of golf carts and equipment for optimal usability.
- Assisted members with golf bag handling and transportation to improve overall service efficiency.
- Monitored course conditions and reported issues to ensure a high-quality playing environment.
Education
High School Diploma -
Kingwood Highschool
Houston TexasSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Client relations
- Delegation
- Cross-functional communications
Timeline
Tournament Operations Manager
The Clubs of Kingwood
01.2024 - Current
Assistant Golf Professional
Deerwood Club
08.2017 - 01.2024
Golf Shop Attendant
The Clubs of Kingwood
06.2014 - 08.2017
Outside Services Attendant
The Clubs of Kingwood
09.2012 - 06.2014
High School Diploma -
Kingwood Highschool