Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Culprits, Provision Concepts
06.2024 - 06.2025
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
GENERAL MANAGER
Firebirds Wood Fired Grill
03.2022 - 06.2024
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
BAR MANAGER
Firebirds Wood Fired Grill
04.2016 - 03.2022
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Closed out cash register and prepared cashier report at close of business.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
BAR MANAGER
Firebirds Wood Fired Grill
02.2008 - 04.2016
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Closed out cash register and prepared cashier report at close of business.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Crafted special drink and cocktail menu items for seasonal offerings.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
BARTENDER/ CERTIFIED CORPORATE TRAINER
Firebirds Wood Fired Grill
04.2006 - 02.2008
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.