Christopher Rennison
Bessemer,AL
Summary
Dynamic Senior Manager with a proven track record at Velocity, excelling in operational efficiency and cross-departmental collaboration. Recognized for enhancing service quality through innovative strategies and effective team leadership. Skilled in project management and customer relationship management, driving significant improvements in performance metrics and team development.
Overview
36
36
years of professional experience
Work History
Senior Manager of Field Services
Velocity: A Managed Solutions Company
Holland, OH
01.2021 - 08.2025
- Fostered a collaborative environment to promote team growth and development.
- Achieved higher retention by implementing effective measures.
- Demonstrated strong accountability in customer service roles.
- Implemented creative strategies to enhance process efficiency.
- Adopted optimal procedures for enhanced efficiency.
- Facilitated cross-departmental teamwork.
- Directed workforce management to optimize performance.
- Led cross-functional teams to develop innovative managed solutions for clients.
- Implemented process improvements that enhanced service quality and efficiency.
- Facilitated training sessions on best practices in managed solutions delivery.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Established effective communication channels between different departments within the organization.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Facilitated team meetings and workshops to align on goals and strategies.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created detailed reports on project progress for senior management review.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
Regional Operations Manager
Glide Rite Corporation
Birmingham, AL
01.2019 - 08.2021
- Executed field services efficiently.
- Cultivated strong team dynamics and leadership.
- Developed schedules adhering to SLA requirements.
- Cultivated strong customer relationships.
- Identified and developed new market opportunities.
- Managed key performance indicators effectively.
- Evaluated financial performance through detailed P&L analysis.
- Oversaw daily operations across multiple regional locations for efficient workflow.
- Developed training programs for staff to improve operational procedures.
- Implemented safety protocols to ensure compliance with regulations and standards.
- Conducted performance evaluations and provided feedback to enhance team productivity.
- Facilitated regular meetings to discuss operational challenges and strategic solutions.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
District Manager, Mid-Atlantic Region
Customer Engineering Services/Fujifilm
Greenville
01.2014 - 01.2019
- 2014/2015/2016 CES Service Excellence Award
- Execution of Field Services
- Led and developed team to achieve organizational goals.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Optimized scheduling processes using SLA guidelines.
- Enhanced client satisfaction through effective relationship management.
- Managed key performance indicators effectively.
- Executed thorough evaluations of financial performance.
- Developed training programs to improve staff performance and operational efficiency.
- Identified and developed top talent to promote performance-oriented culture.
- Conducted regular store visits to assess compliance with company policies and procedures.
- Identified opportunities for process improvement across multiple locations within the district.
Regional Field Manager Value Added Service
Customer Engineering Services/Fujifilm
01.2012 - 01.2014
- Managed regional operations for customer engineering services across multiple locations.
- Trained and mentored field staff on best practices and service protocols.
- Implemented process improvements to enhance service delivery efficiency.
- Coordinated technical support and troubleshooting for customer equipment issues.
- Developed training materials to support staff development and onboarding processes.
- Collaborated with cross-functional teams to address client needs and feedback.
- Ensured compliance with safety standards and company policies in all operations.
- Assisted with recruitment efforts for qualified personnel needed to fill open positions within the region.
- Ensured compliance with company policies throughout the region as well as local laws.
- Identified areas for improvement within operational processes at each location in order to maximize efficiency.
- Coordinated training programs for regional staff members, focusing on customer service skills and sales techniques.
- Facilitated team-building activities within each location's workforce in order to improve morale.
- Reviewed daily reports from regional locations to monitor progress against goals and objectives.
- Developed relationships with key customers in the area, building loyalty through personalized attention.
Technical Services Representative
Customer Engineering Services/Fujifilm
Greenville, SC
01.2001 - 01.2012
Eckerd Express Photo District Manager
Eckerd Drug Company
Greenville, SC
01.1995 - 01.2001
Adjunct Photography Instructor
Greenville, SC
01.1991 - 01.2001
Eckerd Express Photo Technical Support Representative
Eckerd Drug Company
Greenville, SC
01.1992 - 01.1995
Eckerd Express Photo Lab Manager
Eckerd Drug Company
Greenville, SC
01.1990 - 01.1992
Education
A.A.S - Photographic Production Technology
Southern Illinois University at Carbondale
Skills
- SharePoint
- Microsoft Office
- Certified Field Service Manager
- Project Management Certificate
- Franklin Covey Speed of Trust
- Customer Relationship Management
- Operational efficiency
- Performance evaluation
- Cross-departmental collaboration
- Employee training
Timeline
Senior Manager of Field Services
Velocity: A Managed Solutions Company
01.2021 - 08.2025
Regional Operations Manager
Glide Rite Corporation
01.2019 - 08.2021
District Manager, Mid-Atlantic Region
Customer Engineering Services/Fujifilm
01.2014 - 01.2019
Regional Field Manager Value Added Service
Customer Engineering Services/Fujifilm
01.2012 - 01.2014
Technical Services Representative
Customer Engineering Services/Fujifilm
01.2001 - 01.2012
Eckerd Express Photo District Manager
Eckerd Drug Company
01.1995 - 01.2001
Eckerd Express Photo Technical Support Representative
Eckerd Drug Company
01.1992 - 01.1995
Adjunct Photography Instructor
01.1991 - 01.2001
Eckerd Express Photo Lab Manager
Eckerd Drug Company
01.1990 - 01.1992
A.A.S - Photographic Production Technology
Southern Illinois University at Carbondale
Similar Profiles
Tim PrentissTim Prentiss
NOC Analyst at Velocity, A Managed Solutions CompanyNOC Analyst at Velocity, A Managed Solutions Company
James C Jenkins IIJames C Jenkins II
Senior Network and Systems Administrator at Velocity, A Managed Services CompanySenior Network and Systems Administrator at Velocity, A Managed Services Company
James Butler IVJames Butler IV
Fuel Driver at Velocity Rail SolutionsFuel Driver at Velocity Rail Solutions
Kamya StarksKamya Starks
Behavior Interventionist at Children's of Alabama HospitalBehavior Interventionist at Children's of Alabama Hospital
Katressa BoykinsKatressa Boykins
Delivery Driver at AmazonDelivery Driver at Amazon