Christopher-Rey Esparza-Alvarado

• Dedicated and results-driven Assistant Store Manager with over 3 years of progressive retail management experience. Skilled in team leadership, operational excellence, inventory management, customer service, and safety compliance. Adept at driving sales, controlling expenses, and fostering a positive shopping environment. Seeking to leverage my expertise to contribute to the success of a dynamic retail team.
• Collaborated with leadership to develop and implement strategic action plans, resulting in improved store performance and sales growth.
• Supervised daily store operations, ensuring high standards of customer service, safety, and cleanliness.
• - Managed employee schedules, optimized workforce productivity, and trained new team members to uphold company standards.
• - Monitored local market conditions, providing insights to leadership for strategic adjustments and competitive positioning.
• Delivered product feedback and made inventory recommendations, including new product launches and discontinuations.
• - Participated in hiring, interviewing, and onboarding processes to build a high-performing team.
• - Managed store equipment, ensuring proper maintenance of electric/manual hand jacks, floor scrubbers, and cardboard balers.
• - Ensured store signage, visual merchandising, and cleanliness standards to maximize sales and enhance the shopping experience.
• - Maintained proper stock levels through accurate product ordering, ensuring product quality, freshness, and signage accuracy.
• - Supported financial objectives by aiding in payroll management, reducing total loss, and controlling expenses.
• - Operated cash registers efficiently and accurately, following cash control policies.
• - Performed general cleaning duties, safety inspections, and hazard mitigation to maintain a safe working environment.
• - Applied management principles concerning budgeting, personnel costs, and expenses to achieve operational goals.
• - Ensured compliance with all state and local regulations for handling and selling alcohol.
• - Communicated effectively with team members and leadership, fostering a collaborative and professional atmosphere
• Key Skills
• - Retail Operations & Management
• - Team Leadership & Development
• - Inventory & Stock Control
• - Customer Service Excellence
• - Safety & Equipment Maintenance
• - Visual Merchandising & Store Presentation
• - Budgeting & Expense Management
• - Cash Handling & POS Operations
• - Safety & Hazard Identification
• - Strong Verbal & Written Communication
• - Multi-tasking & Organizational Skills
• - Knowledge of Alcohol Sales Regulations
• Certifications & Additional Qualifications
• - Experience operating store equipment (floor scrubbers, balers, hand jacks)
• - Knowledge of safety procedures and ergonomic standards
• - Ability to meet state and local alcohol handling and sales requirements
• - Proven ability to manage budgets, personnel costs, and expenses
• - Ability to lift and weigh up to 45 pounds
• - Capable of standing, sitting, bending, reaching, pushing, pulling, and walking throughout the store
• - Able to perform duties with or without reasonable accommodations

ToTo

• Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
• Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
• Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
• Minimized delays in service during challenging situations like inclement weather, by maintaining o communication with supervisors and team members.
• Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
• Planned and cased mail in sequence of delivery for designated route.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
• Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws an regulations.
• Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
• Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
• Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair. Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution customers.
• Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system. Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.
• Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
• Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
• Operated vehicles and equipment to transport packages and mail pieces.
• Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
• Supported retail operations at post offices when necessary, processing transactions and providing information on available products and services.
• Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
• Explained mail regulations, policies or procedures to postal customers.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs. Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information. Directly interacted with customers to deliver mail, packages, and ordered goods.
• Handled mail and packages with care to prevent damage during delivery.
• Collected outgoing mail from homes and businesses along routes for customer convenience andTonitiated deliveryto intended recipients.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance. Worked different stations to provide optimal coverage and meet production goals. Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues. Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted customers in selecting merchandise best suited to needs.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork. Ensured smooth operations during peak periods via effective time management techniques such as delegationand task prioritization.
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
• Receiving fright and placing it accordingly where it belongs
• Helping customers with questions about products and helping them find the right part for their project
• Keeping Departments Clean, Organized and accessible for customers to shop
• Operating Heavy Machinery Forklift, Order picker, and Reach
• Mixing paint